LG Watch Urbane Troubleshooting

The battery does not last more than a few hours .

High brightness settings tend to drain the battery much faster on most devices.

By going to your settings and lowering the brightness you can save battery power

Software issues are very common among devices not operating correctly.

Make sure the "Wear" app is installed on your phone and leave it charging overnight. If the issue is software it should install the update automatically and resolve it.

Batteries die over time

If all else fails, the battery is probably faulty or dying and the best course of action is to purchase a new battery. Contact the manufacturer for more information. LG Urbane Website

The watch is on but does not respond to any commands by touch or the "wear" app

Software issues are very common among devices not operating correctly.

Try restarting the watch and see if the screen responds.

Software issue might have been resolved in the latest patch.

Make sure the "Wear" app is installed on your phone If the issue is software it should install the update automatically and resolve it.

There is a crack in the screen that make the watch impossible to use.

Check if the crack is in the out most film of the screen. This must be replaced in order to make it functional again.

Check if the crack is in the inner most film. This piece must be replaced in order to make it functonal again.

· Some time you can figure out what screen is broken before taking the screen apart.

· Cracked screens are one the hardest thing to fix in this watch and the parts are not easily available. If it gets to that point, you would have to contact LG and their device website:

LG Manufacturing Website

LG Watch Urbane Website

The watch cannot recieve any data or information through your bluetooth device

Software issues are very common among devices not operating correctly.

Go into settings on the watch and turn off the Bluetooth icon and wait approximately 5-15 seconds and turn it back on. If connection still fails, turn off Bluetooth on your cellular device and wait 5-15 seconds to turn back on.

Most android devices that are fully up to date , use Android Wear to manage your LG Watch Urbane’s settings and information retrieval. Using standard Bluetooth connections offered through the settings on your cellular device will not allow total functionality when using your LG Watch Urbane.

Make sure the Android Wear app is downloaded and updated on your mobile device; within the app, connect to Bluetooth and click on your LG Watch Urbane to connect .

Resetting the device to factory settings tends to remove any software issues that may have come to pass in the device by literally deleting all data since purchase. It is a new device software wise.

If connectivity still fails, carefully remove memory storage cards from the LG Watch Urbane and ensure it has a full charge (if capable) and go into the watch Settings > Back up and reset > Factory Data Reset and choose erase everything. [To ensure all data is preserved also back up your device of all valuable information including contacts, music, and photos].

If Bluetooth connection is still a lingering issue, Androids 5.1.1 update allows most current mobile devices and LG Watches to connect via Wi-Fi. Using Wi-Fi signals in the area of close proximity of your LG Watch Urbane the information received from your mobile device including texts, notifications, and calls barring the mobile device is connected to the internet either using data or on Wi-Fi.

The LG Watch Urbane's power button is unresponsive and will not turn or off the device

Software issues are very common among devices not operating correctly.

If the watch's side button is not working, the first step in fixing it is to restart the watch. To restart the watch, go to Settings > Power off, when you see power off you will see ‘Are you Sure?’, touch the check. To turn the watch back on, connect it to a power source.

On devices cables can come loose and disconnect upon use over long periods of time

If the watch’s crown is still unresponsive, the connector of the power button might have had come loose or be disconnected completely. This will involve opening the device and manually disconnecting and connecting the cable.

Resetting the device to factory settings tends to remove any software issues that may have come to pass in the device by literally deleting all data since purchase. It is a new device software wise.

If restarting the watch did not work and the power button is still not working, you will need to reset the device. Make sure any and all data you want is saved, and is backed up before resetting. To reset the device, go to Settings > Backup and reset > Factory Data Reset > Reset Device.

Sometimes the only way to fix something is to send it back

If the above fails, you will need to contact the manufacturer and send it into them so they can take care of the problem.

LG Manufacturing Website