crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Earphone falls out of the device
Movement of the device causes the earphone to fall out.
Obstruction in the earphone cavity
Clean/wipe the surface between the earphone and the magnet inside the device.
Bad Magnet
If the earphone still will not stay in place, the magnet inside the device may need to be replaced.
Device is not functioning
Frayed or worn out wires causes the device to not function properly.
Break in one of the connecting wires
Strip the material covering the wire off, and use wire splicing techniques to merge the break in the wire segment.
Device is not charging
Battery light is violet or red after device has charged for two hours or more.
"If not able to charge, change the power source of the charger/power cord."
Charger is not working
Inspect the charger for obvious signs of malfunction such as burned or frayed wire.
Charger Port is not working
If the charger seems to be in working order, use a pin or small screwdriver to locate the lead inside the charger port. If it is bent, attempt to bend it back to its normal state.
crwdns2944067:054crwdne2944067:0
my headset keep saying vibrate off
Garrett Stewart - crwdns2934203:0crwdne2934203:0
You can't splice enameled wire.
Dirk Mittler - crwdns2934203:0crwdne2934203:0
The stock ear-pieces have thinly-braided, enameled leads, given color at one end of a single wire to denoted (+). I don't know whether that polarity-color-label extends into the covered length, that might be frayed. But if it does, then your greatest challenge might be, in de-insulating that kind of wire. Its insulation consists of a thin but tough, transparent coating. I found in my youth, that the easiest way to do that, was actually to hold a cigarette-lighter-flame to it for a few seconds. After that, you might be able to "splice" it, if you apply very good dexterity.
Dirk Mittler - crwdns2934203:0crwdne2934203:0
My HBS-750 is not connecting with Bluetooth or sometimes disconnecting after being connected. At the same time it started altering its voice. When the device say "Power On.... Trying to connect" it has now started to say it in a very high pitch or a very low pitch. When it says that in an abnormal pitch it will not connect via Bluetooth.
Doug Barrineau - crwdns2934203:0crwdne2934203:0
Headset was working great until a phone call. It is charged and connected but will not play
jodyk - crwdns2934203:0crwdne2934203:0
I'll charge it then after it supposedly charges the blue light comes on, but when i take it off the charger and turn it on to use it it blinks red and blue....i dont know what's going on with it and dont know how to fix it. Please help
shanea smith - crwdns2934203:0crwdne2934203:0
Did u ever fix this problem mine do this now
BigFamily OfFUN -
Need help please. Headphones work great for music, but I have a lot of cutting out when I get a phone call.
stacijervis - crwdns2934203:0crwdne2934203:0
Did you ever get this fixed? I have a Note 5 and am having the same issue. Music is fine but phone calls cut out and/or sound echo'y or metallic.
Walter -
Any fix on this? I am experiencing the same thing.
Irene Mendoza -
While listening to audio book all of the sudden the headset dials the last number I called sometimes 3-4 times in a row thoughts?
djartjar - crwdns2934203:0crwdne2934203:0
I'm having same issue, have you found a solution?
guikawano -
I am having the same issue as well... Has anyone figured out a solution?
Bret Butler -
stereo not working only mono what could be wrong
sheldon - crwdns2934203:0crwdne2934203:0
There is light on the headphones and it connects but there's no sound on both earbuds.
edwinonline0628 - crwdns2934203:0crwdne2934203:0
How do you know if it is charginng
ElizaBeth Lee - crwdns2934203:0crwdne2934203:0
I can't hear if I'm playing music only if I'm on a call
Juquitta Payne - crwdns2934203:0crwdne2934203:0
my device wont turn on. put on charger-showing purple light, but wont power on
michael - crwdns2934203:0crwdne2934203:0
same here, although charging
Ahmed Samir -
my lg bluetooth earphones won't work even though I charged it. When I opened it after charging, I didn't heard the European lady speaking and won't even connect to my phone. When I turned it off the red light is on and it's not blinking. Please help me. What should I do with it?
Alexander Felix Kauffman - crwdns2934203:0crwdne2934203:0
For some reason, mine like skips while listening, almost like it's cutting out.
bigrossthehoss2012 - crwdns2934203:0crwdne2934203:0
My head phones have they blueish red light on and it won't connect or turn on and it's getting me worried
Devin - crwdns2934203:0crwdne2934203:0
Everytime I use it to answer a call the audio has so much ec ho I have to disconnect the headset and use my cell phone instead. Is there a setting that controls echo? If not, these will be returned.
critika_la - crwdns2934203:0crwdne2934203:0
Will not stop vibrating. Won't come one won't charge won't connect nothing.
Wesley thrash - crwdns2934203:0crwdne2934203:0
Did you find a solution to this? I am having the same problem with mine.
Delia Bradley -
My headset has a solid violet light that wont go way andbit doesn't have any type of function, no sound, no connection, nothing.
miguel guzman - crwdns2934203:0crwdne2934203:0
My headset is not working. I cant check if it is charging coz there is no LED light while charging. It doesn't turn on. I didn't drop it. It just stopped working. What seems to be the problem. Need help!
Alexes Panganiban - crwdns2934203:0crwdne2934203:0
Have you fixed this problem or found a solution my earphones(hbs-900) won't charge I put them on charger for 2 days and still no light came on it never powered up it just feels like it has short bursts of vibration when it’s on the charger
Jessica R McEwen -
Mines charge i see the red light but they will not turn on help me
Patrick Nuncio - crwdns2934203:0crwdne2934203:0
The problem I have is that it never charged for me. When I went to charge it for the first time after the headphones died it never connected.
Ms JD - crwdns2934203:0crwdne2934203:0
When my headset power switch is turned on, if it touches anything ( ike my neck ) it power off whole the switch is on the “power on" setting. Please help.
Ian ecb - crwdns2934203:0crwdne2934203:0
Its a lg. Throw them in the trash and buy the bose. Cost more but not a piece of $@$*
Clifton Hassett -
One ear bud is working but the other one does not. How do I fix it?
Fred Wigley - crwdns2934203:0crwdne2934203:0
Lg tone hb 760
lost right side advance song slider.
need to know how to fix and replace.
Christen trout - crwdns2934203:0crwdne2934203:0
Ours sound like you are shouting from across the room the microphone amplifies background noise and mutes voices. This is the second one we had with this issue. The first one would cut in and out so sometimes it was super clear then very very distant faint voice.
DeAnna Colegate - crwdns2934203:0crwdne2934203:0
My headset will charge with the charging light on, but the device will not turn on at all!!! Help!!
Victor and harlee Ingraham - crwdns2934203:0crwdne2934203:0
I have the same problem
Karrie sink -
My headset will not turn on after charging overnight. The light is blue
Michael LaRocque - crwdns2934203:0crwdne2934203:0
That's charging overnight my headset will not turn on. The light is blue.
Michael LaRocque - crwdns2934203:0crwdne2934203:0
Did you ever fix this problem? If so, how?
sreilly8613 -
When I try to charge mine the blue light flickers on then it’s goes away and they won’t cut on.
PLEASE HELP!!!
Dameon - crwdns2934203:0crwdne2934203:0
Why does my headset loose volume every time I get a text or notification. I have to turn the volume up quite frequently. I bought a new LG headset and it still happens.
fordpi - crwdns2934203:0crwdne2934203:0
my headphones will vibrate when I have a call but I can not hear or answer using the blue tooth. this is my 4th pair of LG headphones that I have purchased from Best Buy!!
GeraldRatliff - crwdns2934203:0crwdne2934203:0
My has 760. Bluetooth headphones won't come on or charge and the charging port looks fine does any one know what's wrong with them
Dakota nash - crwdns2934203:0crwdne2934203:0
My Headphones keep turning off and back on. 4 or 5 times in ten minutes. I really love these headphones. Hopefully they can be fixed.
Shaun Dungan - crwdns2934203:0crwdne2934203:0
Hello, Shaun. Have you fixed this? I am having the same problem.
Irene Mendoza -
My headset just isn’t charging. I’ve tried plugging it into various different power sources, used different cables, used different ports, etc. whenever I plug it in, the charging light doesn’t even turn on. I left it plugged in overnight and in the morning it still said the battery was very low and that I needed to charge it soon. I’ve absolutely no clue as to what’s wrong.
ironman3098456 - crwdns2934203:0crwdne2934203:0
Hi i have an HBS 780… it charges until light is blue but wont turn on of unplugged. Is there a repair for this? I love LG headsets and have owned several but they always just stop working.
sreilly8613 - crwdns2934203:0crwdne2934203:0
Right chanel very quiet. is there a balance or is it a more serious issue?
david - crwdns2934203:0crwdne2934203:0
Remove ear gel over speaker and scrape off ear wax if present (very likely).
DC015 -
It will connect and vibrate but can't hear anything? How do I fix this?
Joe Cedatol - crwdns2934203:0crwdne2934203:0
Mine is only 2 days old and already is messed up, it will not charge. It's brand new shouldn't have any problems. Very dissatisfied and disappointed. Looking at the other comments seems like this isn't a very good product. Hope at least it cares a good return policy
Michael Levy - crwdns2934203:0crwdne2934203:0
My lg tone flex hbs xl7 does nothing at all
Kimberly Lewis - crwdns2934203:0crwdne2934203:0
My tone meridian docking station does not show blue lights
frannyfehilly - crwdns2934203:0crwdne2934203:0