Kurio's Screen Is Black
The screen is dark and it won't turn on.
Kurio Is Turned Off
Try pressing and holding the power button! The Kurio may have turned off without your knowledge.
Drained Battery
If your Kurio won't turn on, try plugging it into the charger for a while and then attempt to turn the Kurio on.
Kurio's Speakers Don't Produce Sound
It's quiet!
Kurio's Volume Is Down
Try pressing the "Volume Up" button on the side of the device.
Software Malfunction
Try rebooting your Kurio by turning it off and turning it back on!
Kurio's Speakers Are Broken
See the speaker replacement guide for further instructions.
Kurio's Screen Is Dark with White Lines
The screen has erratic patterns and the display is non-functional.
The Display Is Bad
The bad news--your display is broken. The good news--refer to the screen replacement guide for instructions!
The Kurio Is Stuck on the Boot Screen
There bouncing Kurio character is just bouncing... indefinitely.
Software Problems
This is likely a malfunction of the device's software. Try rebooting first! After that, refer to the Kurio website for possible updates or a firmware replacement.
The Kurio Is Not Charging Properly
Refer below to match your symptoms to a potential cause.
The Battery Gets Hot while Charging
First of all, try not to use your Kurio while it is charging! This places strain on the electrical components and can cause serious malfunction!
If it is still overheating while idly charging, consider replacing the battery altogether. We have a guide for that too!
The Battery Has a Short Life
Sometimes the computer sensor to the battery is no longer in sync with the actual battery level. Try running the battery down to about 5% and then fully charge it up. If this doesn't work, your Kurio's battery will naturally lose its ability to fully charge over the life of the product. Consider buying a new battery and use the battery replacement guide for further instructions.
Other Common Problems
The Kurio manufacturing website provides some answers to FAQs for simple problems, such as WiFi setup, installing firmware updates, setting parental controls and more!
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CPSU-MANESS-S14S12G36
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Is thinking and doesn't do anything.
Jaime Rodriguez - crwdns2934203:0crwdne2934203:0
Please help me ....my tablet kurio7 doesn't work anymore. .. I plug it in and the screen just appear the big letters KUHIO 7 after that any button works not even turned off.
What may I do?
Jaime Rodriguez - crwdns2934203:0crwdne2934203:0
Have kids kurio 7 and it's not taken the charge when plugged in..
siobhanmwalsh - crwdns2934203:0crwdne2934203:0
dum kurios shouled always work
gracecuffee -
My daughters Kurio tablet wont work..it turns on but says "no Command" on the screen
leahechebiri - crwdns2934203:0crwdne2934203:0
Kurio has white screen?
peaches9875 - crwdns2934203:0crwdne2934203:0
I put in my pin # to unlock my tablet but it doesn't unlock. What can I do ?
ccato - crwdns2934203:0crwdne2934203:0
goggle will not let me use,my legally bought used kurio 8-gb tablet?????
jamesalewton -
My daughter's Kurio phone will not stop making noise. It sounds like an alarm
Holly Fordham - crwdns2934203:0crwdne2934203:0
My sons kurio mus have a virus in it. it won't let you get on.
Jenn Smith - crwdns2934203:0crwdne2934203:0
My son's kurio must be broke or has a virus in it
Jenn Smith - crwdns2934203:0crwdne2934203:0
my kids kurio tablet wont turn on and or charge i have done all the trick to restart it and nothing what can i do about it it is only 9 months old
Angela Van Diest - crwdns2934203:0crwdne2934203:0
Did you ever figure anything out to get it started? The same thing happened to my daughters tablet as well
Veronica -
Kurio 7s want turn on
Gloria - crwdns2934203:0crwdne2934203:0
I finally found the solution.
you need to find the zip file: Kurio7S_OTA_US_106a_ROLL-BACK.zip
I then took my SD Card & copied the "Kurio7S_OTA_US_106a_ROLL-BACK.zip" to the card using my PC, then I flashed the Kurio 7S using the T-F option (i.e. SD CARD).
Note: The update might take about 2 minutes to flash so be patient!
this finally worked!!!!!
No more stupid sleeping icon or loading icon and not loading to home page anymore!!!
mister private - crwdns2934203:0crwdne2934203:0
My daughter got a kurio 7 tablet for Christmas every time she tries to use it there is a good 3 minute long lag while loading or playing games. How can I fix this problem ??
Jessica - crwdns2934203:0crwdne2934203:0
My tablet is on the little robot and it is saying " No Command " and I see the options but I can't select any of the options
Chello Valdovinos - crwdns2934203:0crwdne2934203:0
My kurio 7s will not come on after charging it.
Darnell Frank - crwdns2934203:0crwdne2934203:0
My kurio 7s want come on after charging it
Darnell Frank - crwdns2934203:0crwdne2934203:0
My son' tablet comes up with the kurio to say loading brings up home screen soon as I put pin in goes back to the kurio screen only got mid October tried the reboot which wiped a lot off can' get through to kurio sent email days ago and nothing back. My son is autistic and is getting really frustrated any help greatly appreciated
Kim - crwdns2934203:0crwdne2934203:0
Kurio tablet starts to load once home screen comes up and enter pin goes back to kurio screen rebooted which wiped stuff off and just keeps going to kurio screen and stays on it please help. My son is autistic and isn't happy he can't go on it and is getting really frustrated
Kim - crwdns2934203:0crwdne2934203:0
My son kurio tablet keeps shutting off and on. Before shutting off it says preloading apos are being downloaded , may take up yo several minutes
traywells - crwdns2934203:0crwdne2934203:0
Do anyone knows what may be the problem
traywells - crwdns2934203:0crwdne2934203:0
i have the same
laura -
my kerio 7 wont go on when is charging
laura - crwdns2934203:0crwdne2934203:0
I have a brand new Kurio and it will not let me set up a child profile keep saying error while setting up profile to try again
Robert M Slone - crwdns2934203:0crwdne2934203:0
I'm having the same issue! Any fix yet?
haleigh jenkins -
Just bought kurio7s tablet. It won't let me update the kurio app. It just keeps saying it's crashing. I already factory reset it again.
Nichole Gonzalez - crwdns2934203:0crwdne2934203:0
My kurio tablet will not connect to WiFi. I already reset network settings and did a factory reset
ExtremerfanerXD XXDDD - crwdns2934203:0crwdne2934203:0
Mine too. It shows the Wi-Fi is connected but if you try to get online or do the update it says No Connection. I have done the factory reset they said to do & I have redone the Wi-Fi network but it still won't connect. Please help.
missy82967 -
My tablet screen is white when on can hear start up ect but screen all white
karljackson2011 - crwdns2934203:0crwdne2934203:0
It’s not charging all the way. At times it has all colors going across the screen
sandy92069 - crwdns2934203:0crwdne2934203:0
Someone help me please my daughter kurio won't turn on when I plug it to the wall it just pops up the battery that it has a charge than it disappear but that's it
Mary Rivera - crwdns2934203:0crwdne2934203:0
It ain't working
Munachi Anaba - crwdns2934203:0crwdne2934203:0
Please help me, my son Kurio tablet won't turn on
finnegandeirdre75 - crwdns2934203:0crwdne2934203:0
Please help me, my son tablet won't turn on after charging
finnegandeirdre75 - crwdns2934203:0crwdne2934203:0
Screen brightness all way down cant see bar to put it back up
Steven Forsyth - crwdns2934203:0crwdne2934203:0
I did a factory reset as it was frozen, as per the troubleshooting guidelines. But now I don’t have the preloaded games. How do I get those back?
Sharon Riley - crwdns2934203:0crwdne2934203:0
I have a strong Internet connection but the Kurio won’t connect at all - even to its own store. It says there isn’t an Internet connection, but there is. Also I keep getting the message “Unfortunately, Email has stopped” every minute or so. The error messages are, no doubt, connected.
Sharon Riley - crwdns2934203:0crwdne2934203:0
Will not connect to wifi. Not sure what to do.
Jason Hinshaw - crwdns2934203:0crwdne2934203:0
I cannot connect to the Kurio store via the app on my daughter's Kurio. Other apps connect fine to wireless including Google Play. But Kurio store says ‘No internet connection'. It's puzzling me!
Suzanne Spurr - crwdns2934203:0crwdne2934203:0
My kurio tablet screen has this negative thing to its, you can see everything still but it looks like a negative photo how do I fix this
Lyssy Behnke - crwdns2934203:0crwdne2934203:0
My kurio 7s is stuck on the happy face. I reset it and did everything that suppose to do and it still on the happy face with the tv on it. It's been like that the whole night. What can I do.
Lorraine Donesvsge - crwdns2934203:0crwdne2934203:0
My daughter spilled water on her kurio 7 and it dried out ok and turns on but can't get it past the swipe screen.
Amy Smith - crwdns2934203:0crwdne2934203:0
Hello, my tablet has some glitches that is popping on the bottom of the screen. How can I fix it?
joel kim - crwdns2934203:0crwdne2934203:0
Watch 2.o pink band is faulty it will not charge or power on
Tyquan Martin - crwdns2934203:0crwdne2934203:0
I cant axess my games without getting internet and going to the play store
Bro Dog - crwdns2934203:0crwdne2934203:0
When i put it on charge or try to turn it on nothing hapens
THE BOSSONATOR - crwdns2934203:0crwdne2934203:0
my kurio 7 tablet is broken idk i put it to charge i wait like 2h and i try to turn it on but is sows only a batery with a ! sign on it idk what to do it dosenot boot
Ignas Valenta - crwdns2934203:0crwdne2934203:0
my 15 year old kurio tablet not turning on even after charging it for 1 day
Kimmy Carter - crwdns2934203:0crwdne2934203:0