Krups 963 Troubleshooting
The Krups 963 Espresso Machine is well built, but like all devices, it can occasionally encounter problems. Common issues and solutions are listed below. Repair guides are linked where more common solutions are required.
Machine Won't Turn On
Main Switch Broken
It is possible that the main switch is broken and may need replacing.
Cord Worn Out
The cord may be broken and in need of replacement.
Steam or Water Leaks from the Machine
Leak from Filter Basket
Try to find the leak location. If the steam/water leak is between the machine head and the filter basket, the gasket may need to be changed (guide will be linked here).
Leak from Top of Machine
If steam is leaking from the top of the machine, the lid may need to be tightened further or the gasket may need to be replaced.
Steaming Attachment Doesn't Work
Attachment is Clogged
It is possible the attachment is clogged and requires disassembly and cleaning or replacement.
Not Enough Water
Insufficient water may be present to generate steam. Make sure enough water is used.
Water Heater is Broken
The heating element of the machine may be broken preventing you from making coffe or steam. You may need to replace the pump.
No Coffee is Coming Out
Coffee Packed Too Tightly
If the coffee has been packed into the filter basket too tightly, water will not be able to penetrate through, even under pressure. Loosen the coffee.
No Water in Boiler
It is possible there is no water in the boiler. Relieve the pressure by opening the steamer valve and check the boiler for water.
The machine might be clogged with detritus or mineral deposits. Clean the machine (guide will be linked here).
Not Enough Coffee is Being Made
Not Enough Water
Water is lost to condensation and evaporation throughout the process. Add some additional water.
Water is leaking
It is possible water or steam is leaking from the machine. Power off the machine to check gaskets (Guide will be linked here).