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Speakerphone Will not Turn On
You have trouble turning the speakerphone on/off.
Device is Off
Look at the right side of the device, where the power slide switch is located. If the slide is set to the rightmost position, the device is set to the on position. If the device switch is set to the leftmost position, the device is set to the off position.
Faulty Power Adapter
To check the power adapter, ensure the adapter is plugged into either a cigarette lighter charging port in your vehicle, or into a standard house socket. Look to see if the LED light is on. If the light is on, the adapter is properly working, if the light is not on, the adapter is faulty. Consider replacing the charger.
Device Will Not Hold A Charge
Your device is not holding/receiving a charge when it is plugged in.
Faulty Battery
Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is able to turn on but dies once it is unplugged, there is most likely a faulty battery. Battery replacement is recommended. Replace the battery using this guide.
Faulty Charging Port
Ensure the power adapter is properly working, then proceed to connect it to the device. If the device is still unable to turn on, the charging port may be faulty. Replace the charging port using this guide.
No Sound
You have trouble hearing the device.
Volume Set too Low
Ensure the device is on by the blue light indicator at the top middle of the device. Press the volume up button at the bottom right hand corner of the device repeatedly. If sound begins to play again, the volume was set too low.
Speaker is Faulty
Ensure the device is on and the volume up button has been clicked a sufficient number of times. If sound still does not come out of the device, one or more speakers may be faulty. Replacing the speaker or speakers is recommended using this guide.
Buttons Won’t Work
When you press a button on the device, nothing happens.
Device is Off
Look at the right side of the device, where the power slide switch is located. If the slide is set to the rightmost position, the device is set to the on position. If the device switch is set to the leftmost position, the device is set to the off position.
Button is Broken
If the device is on, and other buttons are working properly, the button that is not working may be faulty or broken. Consider replacing the button mechanism with this replacement guide.
Device Will not Pair With Cell Phone
You are having trouble connecting your cell phone with the device.
Bluetooth Not Activated
Ensure that bluetooth capabilities are turned on for your cell phone by following the user manual that came with your phone. Proceed to attempt to pair with the Jabra Freeway as normal. If the device connects, the bluetooth was not turned on. If the device does not connect, attempt to pair your phone with another bluetooth device to ensure it is working properly.
Device Bluetooth Faulty
If the bluetooth on your cell phone is in good working order, and the Freeway device is verified to be on by the blue indication light, then the device’s bluetooth antenna may be faulty. Consider replacing the antenna using this replacement guide.
crwdns2915084:0crwdne2915084:0
UMass Dartmouth, Team 4-8, Catania Fall 2016 crwdns2935289:0UMass Dartmouth, Team 4-8, Catania Fall 2016crwdne2935289:0
UMASSD-CATANIA-F16S4G8
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How can I replace the battery? Is it special battery? From where can I get it?
Hany - crwdns2934203:0crwdne2934203:0
There seem to be serious compatibility issues with this BT speakerphone and several popular smartphones in the past years (it's given me grief with a Samsung S1 Plus, an LG G2 and now a Xiaomi Redmi Note 4). The problem is intermittent, too: the phones connect fine, the device is usable for a couple of calls (or hours, or even days) and then the voice quality becomes awful, constantly interrupted (chopped). It feels as if the ADC circuitry stops sampling at the appropriate rate or maybe the noise cancellation algorithm goes haywire?
This becomes frustrating REALLY fast, especially for the person outside the car (they can hardly understand what you are saying and get frustrated).
I am an Electrical Engineer myself, so I tried to experiment with it a bit but to no avail. I contacted Jabra tech support and all I could get was that it may be a BT comms error & that I should reset the pairing lists (holding together Answer/end, Voice & Mute) on both devices & try again. It only seems to help temporarily. Help?
Alexander Astaras - crwdns2934203:0crwdne2934203:0
Same issue here (voices gets interrupted/chopped), as well as randomly disconnecting and reconnecting. I installed the firmware update just a few minutes ago and hope this is over now.
jeroen -
My Java freeway keeps shutting off and comes back on as I'm driving. Is this normal
Pete mitchell - crwdns2934203:0crwdne2934203:0
Hi Pete,
I’m having the same problem with mine.
Did you ever find a solution to the problem?
Thanks,
Flip.
Flip j -
My Java freeway keeps shutting off then comes back on while I'm driving. Is this
Pete mitchell - crwdns2934203:0crwdne2934203:0
I don’t claim much experience or expertise with this device but had the same problem two days ago during a 3 hr drive. This morning, I went to the jabra.com support site https://www.jabra.com/supportpages/jabra... and saw a firmware update dated May 2017. I updated my Freeway this morning and didn’t experience the issue during one hour of driving. I’m not claiming this fixed the problem but it may be worth trying.
Robert F Cattani -
I had the same issue: the Jabra (randomly) disconnects and reconnects. Installed the firmware update just a few minutes ago and hope this is over now.
jeroen -
Thank you so much, Pete! I downloaded the update, and it loaded, hoping that my next call is free of disconnects.
Sue Pryde - crwdns2934203:0crwdne2934203:0
Some how I turned the voice off and now I can’t get it to come back on. Any advice?
Rachel Sexton - crwdns2934203:0crwdne2934203:0
Keeps repeating power on … connected……2 devices connected. Does anyone know how to stop this from happening?
Dennis Kwaczala - crwdns2934203:0crwdne2934203:0
Hi guys, I have two Freeways, both with updated firmware but still same horrible audio issues as well as the random connection drops outs.
Has anyone found a solution at all?
Chris Jones - crwdns2934203:0crwdne2934203:0
we seem to have this problem too… but i cannot get the firmware to update for some reason
grizltyear -
device load but says connected ( no phone)
kimbroad - crwdns2934203:0crwdne2934203:0
hi , by the way its a freeway ( connected ( no phone ) if i go into paired device and cancel ticked phone audio and then re tick it works . why do i need to do every time . connected to a HTC 10
regards kim
kimbroad - crwdns2934203:0crwdne2934203:0
How do I change the language from German to English
Albert Wild - crwdns2934203:0crwdne2934203:0
Mine keeps disconnecting/connecting too. The firmware update did not correct the issue. It was not a problem with my previous Samsung phone; it started with this Motorola G6.
Ed Samson - crwdns2934203:0crwdne2934203:0
Why is the red light blinking with the blue light blinging while charging?
David Peacock - crwdns2934203:0crwdne2934203:0
Jabra free stopped exacuting the commands i give it
eric.banks2 - crwdns2934203:0crwdne2934203:0
My Jabra drive would not connect to my phone audio, so I tried to reset it and now it won't seem to even turn on, let alone connect to my phone.
Any ideas how to fix this???
becstiles - crwdns2934203:0crwdne2934203:0
My phone connects for audio but not for calls. The toggle for calls switches off when I toggle it on.
Clarence
Clarence Riley - crwdns2934203:0crwdne2934203:0
How can I stop my jabra from answering auto
Teena Farrell - crwdns2934203:0crwdne2934203:0
It no longer informs by speech if you turning it on or off
apacmg1 - crwdns2934203:0crwdne2934203:0
Charging port broke it works good otherwise
What is your contact
lilloldwoman - crwdns2934203:0crwdne2934203:0
I cannot believe this product has so many amazing reviews at Amazon. I have owned it for 2 months and have been nothing short of disappointed. The audio is very muffled and garbled for those on the receiving end of my calls. Most say I sound like I am under water. I have done a factory reset and reinstalled the firmware to no avail. Then, thinking my phone is too old, I upgrade to a newer model Samsung Galaxy and still no improvement.
Vicki Williamson - crwdns2934203:0crwdne2934203:0
it says connect but when i make a call i can not hear speaker
sdapi1 - crwdns2934203:0crwdne2934203:0
I can't turn the volume down on my jabra freeway I tap on vol - and it dosent change I press on the vol- and it still dosent change I even tyred to see if I could change the volume buy changeling the volume on my phone but it dosent make a difference
Shelly Mcuntosh - crwdns2934203:0crwdne2934203:0
The party calling me, or that I call can’t hear me. I can hear the other caller, and text messages, but no outside caller. I tried resetting it, and the pairing worked fine. Can anyone give me an idea as to why it started doing this?
joanjett_46705 - crwdns2934203:0crwdne2934203:0
My Jabber will not connect to my phone numbers with the phone on lock
Gary Davies - crwdns2934203:0crwdne2934203:0
I can barely hear the maps directions
bobbytingle - crwdns2934203:0crwdne2934203:0
The Maps volume is very low, how do I turn it up
bobbytingle - crwdns2934203:0crwdne2934203:0