Inse N500 Troubleshooting

When the roller brush is tangled with hair or dust, the roller brush will stop spinning.

Clean all hair or dust tangled with the brush, and remove the side cover of the brush to remove the hair and dust.

The brush roller has bearings at both ends. If these bearings are not cleaned regularly, it can impede the brush roll's ability to spin. To access the brush roll bearings, detach the roller brush on the vacuum head. With a warm soapy water solution, clean the ball bearings at either end. Being sure that all components are dry, reassemble the roller brush.

The vacuum is not pulling debris through the intake.

Your dust cup and the inner cotton filter are full of dust. Check if there is any blockage in the dust cup or the filter, any tangle in the cleaner head, or if the rubber strap around the dust cup is fastened. If you find any of these issues, you are going to want to clean the dust cup and filter.

Over time, the suction fan located inside your vacuum cleaner may get damaged from repeated impact from debris; this may decrease suction and your vacuum’s ability to pick up debris. If this is your issue, replace the suction fan.

The vacuum is actively ejecting or dispersing debris instead of depositing it in its internal receptacle.

Be sure that the vacuum’s dustbin is not operating beyond the maximum capacity. Not only can this lead to improper suction, but also having the contents of the vacuum expelled during normal operations. To fix this, power off the vacuum and press the dust cup open button to empty the contents of the dustbin.

Twists and kinks in the belt have the potential to force the fan into a reverse rotation, causing debris to be forced out. To fix this, detach the fan belt, straighten it out, and reattach it to restore the intended airflow.

Loud or strange noise(s) while operating the vacuum cleaner.

Dust or debris blockages may create unusual noises coming from your vacuum. Check the vacuum intake filter for excess debris and change it if necessary, check the intake port for any blockages, and check the metal tube for blockages and clean it if necessary.

Strange noises coming from the vacuum could be due to some dust or debris that goes to the motorhead. Replacing the motor should help resolve the issue.

The vacuum seems to stop working after a short amount of run time.

Dirty electrical connections may lower conductivity, creating poor vacuum performance. Check the power adapter for loose or poor connection, check the battery pack for dust or blockages, and lastly, try inserting the vacuum charging dock into a different outlet.

Batteries lose their capability to hold charge over time. If your vacuum is not working for extended periods of time, you may want to replace the battery.