HP Envy m6-p114dx Troubleshooting

The laptop’s battery doesn’t charge, or the battery doesn’t keep a charge.

Check to see if you are getting light next to the charging port. If you aren’t seeing a light that means you aren't getting any power from the cable or the wall so check the cable from the wall to the computer and make sure the connection is sturdy. If the connections are sturdy the wall outlet functions normally you most likely have an issue with your cable and would look into getting a replacement cable.

If you are unsure if the issue is your battery make sure the computer powers on and runs when plugged in. If the computer turns off once the cable is unplugged or the battery lasts less than an hour considers getting a new battery, You can replace the battery using this guide.

That laptop doesn't turn on or shows any sign of life.

Make sure to see that power is being delivered properly and the easy way to check is right next to the charging port you will see an LED lit up. If you aren’t sure if the computer is getting any power check the power cable to see if proper power is being delivered. If you see a light and the computer still doesn't turn on proceed to hardware.

If you are unsure if the issue is related to hardware check to see if you are getting any output on the screen or audibly with drives spinning up. If the computer turns on but instantly shuts down, look at the guide How to upgrade or replace ram If you hear any beeping refer to the user manual to see what the readout is. If the computer doesn’t show any sign of life consider replacing the motherboard.

How to replace or reinstall ram on your laptop

If your computer tends to get slower the more programs or videos you have opened, Or certain apps run slower than they used to you may be lacking the recommended amount of ram. If this seems to be the case look into upgrading your ram, And you can follow this guide to replace or add ram.

An easy way to check the ram usage is by opening task manager (CTRL+Shift+ESC), Then click more details, then click performance and check the usage on your memory.

If you are getting blue screens of death with the error including' “Memory”, if you are getting random freezes, you get random app crashes, or the computer won’t even boot you may have a faulty stick of ram. If these problems occur constantly you may want to look into replacing your RAM card(s). You can learn how to replace the ram with This guide.

The hard drive no longer works or isn’t displayed

If you recently replaced or installed a new drive that isn't showing as usable storage, ensure it got plugged in and portioned correctly. If the device still isn’t shown check if the drive powers on by putting your hand under the bottom left of your keyboard to see if you feel the drive startup. If you are unsure or don’t feel the drive startup look into replacing the hard drive with “This guide”.

If you notice that your hard drive stops working check to see if you have any errors on startup. If the computer doesn’t show any errors or goes to black screen see if the hard drive is shown in the bios with “this guide”. If none of these works, consider replacing the hard drive with this guide.

Devices are plugged in, but the computer receives no input.

If you connect a device and it doesn’t work as it should, Being that it will randomly lag stutter stop functioning randomly you might have an issue with your cable or connection. If you notice that the problem occurs only with a certain program ensure that the whole computer isn’t having a delay. If it is not the program having issues ensure that it is plugged to the computer properly, check drivers, and make sure there are no frays or possible damaging bends in the cable. If there is no damage make sure your computer and drivers are up to date and there are no blocks on censors. If there is nothing wrong with the cables and drivers and windows consider replacing or repairing the device

If you connect a peripheral device to the computer and it doesn’t automatically get seen by the computer make sure there aren’t any required drivers to use the product. If there are drivers needed to look for the model number on the peripheral and search *Product Name Drivers* and download the driver based on your system. If there is no required driver try other USB ports on the computer to ensure its not a bad port. If you still are not seeing any life on the device try it with another computer and see if they are able to use it. If they are unable to use the device look into returning the device.

The audio is distorted or there is no or low volume

If your audio has a tendency to pop, crackle, or fizz when listening to any audio, you may have blown a speaker. One thing you can try and do to resolve this issue is to play with the volume settings and see if it only happens at the highest volume. If this is the case, Or that doesn’t fix it, you can learn how to replace it using this guide.

 If your volume is very quiet even on the highest volume levels your speaker might be blown. One way to make sure that it’s your speakers is to plug in another type of audio devices like headphones or speakers. If the volume plays at a normal level while using third-party hardware there is a good chance you will need to replace the speaker. You can find out how to replace it by using this guide.