HP EliteBook x360 830 G6 Troubleshooting

Computer is not able to connect to the internet through WIFI Internet connection.

Click the network icon on the bottom right of your task bar to see if you are connected to WIFI. Sometimes when the laptop disconnects from a network it will not log back in to it. Also check to see if your internet service provider is down. You might have to wait until it is back up.

Right click on the network icon on the bottom right of the taskbar and click troubleshoot problems. Windows will automatically try to figure out why your computer cannot connect to the internet and try to solve the problem.

To reset router or modem unplug the device. Wait one minute before pugging it back in. Rebooting your router will clean the device’s short term memory.

There might be a issue on the way your network is configured. Here is a way to reset it using the command prompt. To reset network settings go the the search bar on the bottom left of the task bar and search cmd. Open it in administrator mode. Next enter the following commands into the command prompt.

• ipconfig /release
• ipconfig /renew
• ipconfig /flushdns
• net stop dhcp
• net start dhcp

Restart the computer and check if the problem is solved.

If any other devices on your network are connected to your WIFI and the laptop is still not able to you might need to replace your network adapter. Please refer to this guide.

Computer is crashing ,stuck on display, and not responding to any commands.

Make sure the device is not overheating. Restart the device. If it does not power on it can be overclocked.

If your computer has a virus and keeps crashing, run a performance tune up check on the HP website. Then download and run antivirus software like Norton.

Access task manager by clicking CTRL ALT DELETE, to see how much CPU and memory each running software is using. Then click on the Window’s menu and search “ run “, afterwards type “ msinfo32 “ to find the space on the computer. Replace your HDD with a [crwdns2936915:0crwdne2936915:0] for a faster computer.

When pressing keys on the keyboard, there is either a delay or no response.

After pressing a key, there is a short delay before the character displays on the screen.

• In the Windows menu, search Keyboard.
• Open Ease of Access keyboard settings or Change how your keyboard works.
• Disable Use Filter Keys option.

The “key repeat delay” might need to be adjusted if two or more characters are typed when pressing a single key.

• In the Windows menu search Keyboard.
• Open Keyboard Properties.
• On the Repeat delay slider, drag to the Long option.
• Click Apply, then click OK.

If your keyboard is not working, try the following steps:

• First, shut down the computer.
• Once completely shut down, press the Power button, followed IMMEDIATELY by pressing the ESC key REPEATEDLY. This should open up the Start Menu.

*Note: If the Startup Menu screen fails to open, the issue could be in the keyboard hardware. Replacement or maintenance of the keyboard may be needed.

• In the Startup Menu, press the F10 key to open the BIOS setting.
• Press F5, load the computer’s default settings.
• Then press F10 to confirm the changes.
• Restart the computer.
• In the Window’s menu, search for Device Manager.
• Click on View.
• Then click on Show Hidden Devices.
• Click on the arrow next to Keyboards.
  • Right click on the keyboard.
  • Click Uninstall, ensuring to remove all devices in the Keyboard category.
• Restart the Computer.

The computer is slower than usual and is taking a long time to boot.

If your laptop is running slow it or is having trouble downloading programs this may be caused by having a too many programs download, Just like when you first received the laptop it had limited programs installed and it ran faster. This works in the same way. In some cases you might have programs downloaded that you don’t use now or even know that were downloaded just taking up space slowing down your computer. Follow these steps to uninstall some programs:

• Windows 10: Click the search bar down at the bottom of the screen and type “control panel” + enter
• Hover your mouse over to the area that says “Programs” and click the text under it that says “Uninstall a Program”
• Look at the list of programs and see if there is anything you can uninstall
• Restart computer and see if it helps your computer run a little faster!

If your computer tends to take awhile to load the internet or other programs when you first turn it on then you should take a look at how many programs are automatically opening up when you boot your computer. This can cause your computer to be slow when you first turn it on because its trying to load the memory of all the startup programs. If you want to update the startup programs to the ones you prefer then follow these steps:

• Click “Ctrl + Alt + Del” and select Task Manager or “right click” your windows icon usually located on bottom left of screen and select Task Manager
• At the top of Task Manager navigate to the “Startup” tab
• Disable any programs you don’t need to use when you boot your PC
• Lastly restart your PC and see if it improves the speed of boot time and programs opening.

If you notice any of theses symptoms; computer is taking longer to access a file, the PC system may hang, freeze or crash from time to time, your computer crashes and give you an error of disk fragmentation. In worst cases your computer boots up slow and ends up giving you a Hard Drive error/blue screen. These may all be signs that you have a Fragmented or Corrupted Hard Drive.

If you want to Defrag your hard drive take these steps:

1. Click the Start menu or Windows button
2. Select Control Panel, then System and Security
3. Under Administrative Tools, click Defragment your hard drive
4. Select Analyze disk. The report you get will indicate if you need to defrag your disk.
5. If you need to manually defrag your disk, click Defragment disk

In worst case scenario where you cant boot your computer on your current Corrupted Hard Drive, you might need to replace your Hard Drive (HDD) or Sold State Drive (SSD) (If you currently have a Hard Drive and you want to improve the overall speed you can choose to upgrade to a Sold State Drive):

[crwdns2936915:0crwdne2936915:0] will teach you how to remove and replace your current Hard drive.

The laptop is not showing signs of charge while its plugged into wall outlet.

If you notice that everything is plugged in correctly; The wall, Laptop , Adapter and your not getting a charge light on. Then you might have a faulty wall outlet take these steps to see if its the outlet.

• If there are two outlets in the wall try to plug the Adapter into both and see if one of them gets the “Green Light” is on
• If both fail then find the other nearest outlet and repeat the same steps.

Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, that means the adapter is faulty. Consider purchasing a replacement adapter.

If you buy a replacement adapter and your problem still exists then take this last topic into consideration.

If your adapter is properly working with the “green light” on but your computer isn’t holding a charge or isn’t displaying the charge icon for the battery. This can be a sign of a bad battery. You can find a ***''Guide Here''*** on how to replace your battery.

If your HP EliteBook 830 G6 feels unusually hot, the fan runs loudly, or the laptop shuts down unexpectedly, it may be overheating. Overheating can damage internal components and reduce performance. Use this guide to identify common causes and solutions.

Problem: Dust or soft surfaces block airflow, causing heat buildup.

Solutions:

• Place the laptop on a hard, flat surface (desk or table).
• Avoid soft surfaces like beds, couches, or blankets.
• Check vents (sides or bottom) for dust or debris.
• Use compressed air to clean vents gently.
• Restart the laptop and monitor the temperature.

Guide Placeholder: [Air vent cleaning guide – coming soon]

Problem: Running multiple apps or browser tabs overloads the CPU and generates extra heat.

Solutions:

• Press Ctrl + Shift + Esc to open Task Manager.
• Check the Processes tab for high CPU usage.
• Right-click on unnecessary programs and select End task.
• Disable unnecessary startup programs:
  • Task Manager → Startup tab → Disable unneeded apps.
• Restart the laptop and see if temperatures improve.

Guide Placeholder: [Managing background apps guide – coming soon]

Problem: Old BIOS or drivers can prevent efficient cooling.

Solutions:

• Go to HP Support and search for HP EliteBook 830 G6.
• Download and install the latest:
  • BIOS update
  • Chipset drivers
  • Thermal management drivers
• Restart the laptop after installation.

Guide Placeholder: [Updating BIOS and drivers guide – coming soon]

Problem: Hot environments reduce cooling efficiency.

Solutions:

• Use your laptop in a cool, well-ventilated area.
• Avoid direct sunlight or enclosed spaces.
• Consider a laptop cooling pad for extra airflow.

Guide Placeholder: [Using a cooling pad guide – coming soon]

Problem: If the fan stops working or is clogged, heat cannot escape.

Solutions:

• Listen for the fan when the system is hot; if silent, it may have failed.
• Clean vents with compressed air.
• If the problem persists, inspect or replace the fan.

Replacement Part: HP Cooling Fan Assembly (Part # L13869-001)

Guide Placeholder: [Fan replacement guide – coming soon]

Problem: Thermal paste between the CPU and heatsink can dry out, reducing heat transfer.

Solutions:

• Turn off the laptop and disconnect all power sources.
• Remove the bottom cover and cooling assembly.
• Clean off the old thermal paste using isopropyl alcohol.
• Apply a small amount of new thermal paste.
• Reassemble and restart.

Guide Placeholder: [Thermal paste replacement guide – coming soon]

Problem: BIOS settings like “Performance Mode” can increase heat output.

Solutions:

• Restart and press Esc repeatedly.
• Press F10 to open BIOS Setup.
• Navigate to Advanced → Power and Performance Settings.
• Set system cooling to Balanced or Optimized mode.
• Save changes and exit BIOS.

Guide Placeholder: [Adjusting BIOS settings guide – coming soon]

Problem: Repeated overheating may damage the CPU, motherboard, or other components.

Solutions:

• Look for burning smells, system instability, or thermal throttling.
• Contact HP Support for repair or replacement, especially if under warranty.

Guide Placeholder: [Professional repair options guide – coming soon]

If your HP EliteBook 830 G6 camera shows a black screen, does not respond, or displays a “No camera found” error, try these troubleshooting steps. Follow each solution in order to restore camera functionality.

Problem: The camera lens is physically blocked by the built-in privacy shutter.

Solution:

• Locate the small slider above the display.
• Move it to open the camera shutter.
• Test the camera in the Windows Camera app or video-conferencing software.

Guide Placeholder: [Privacy shutter check guide – coming soon]

Problem: Windows privacy settings may prevent apps from accessing your camera.

Solution:

1. Open Settings → Privacy → Camera.
2. Turn Camera access for this device ON.
3. Enable Allow apps to access your camera.
4. Scroll down and make sure the specific apps (Zoom, Teams, etc.) have camera access.
5. Restart the app and test the camera.

Guide Placeholder: [Windows camera permissions guide – coming soon]

Problem: The camera may be disabled or unrecognized by Windows.

Solution:

1. Press Windows + X → Device Manager.
2. Expand Cameras or Imaging Devices.
3. Right-click HP HD Camera → Enable device (if disabled).
4. If already enabled, choose Update driver → Search automatically.
5. Restart your computer and test the camera.

Guide Placeholder: [Device Manager camera enable/update guide – coming soon]

Problem: Missing or outdated drivers can prevent camera operation.

Solution:

• Visit HP Support and search for HP EliteBook 830 G6.
• Download and install the latest camera driver for your Windows version.
• Restart the laptop and test the camera.

Guide Placeholder: [Camera driver update guide – coming soon]

Problem: Security settings in BIOS may disable the camera.

Solution:

1. Restart the laptop and press Esc repeatedly at startup.
2. Press F10 to open BIOS Setup.
3. Go to Security → Device Security.
4. Locate Integrated Camera and set it to Enabled.
5. Save changes and exit BIOS.
6. Test the camera in Windows.

Guide Placeholder: [BIOS camera enable guide – coming soon]

Problem: Hardware issues like a loose ribbon cable can stop the camera from working.

Solution:

1. Power off the laptop and remove the bottom cover.
2. Check the camera ribbon cable between the display and motherboard.
3. Reseat the cable if loose.
4. If the camera module is damaged, it may need replacement.

Replacement Part: HP HD Camera Module (Part # L13868-001)

Guide Placeholder: [Camera module replacement guide – coming soon]

Problem: Physical impact or liquid damage can permanently break the camera.

Solution:

• Replace the integrated camera using the HP Maintenance and Service Guide.
• If under warranty, contact HP Support for repair or replacement.

Guide Placeholder: [Camera replacement service guide – coming soon]

If your HP EliteBook 830 G6 battery drains faster than expected, causing short usage times or frequent charging, follow these steps to troubleshoot and improve battery life.

Problem: Too many apps running in the background use extra power.

Solution:

• Press Ctrl + Shift + Esc to open Task Manager.
• Check the Processes tab for apps using high CPU, memory, or disk.
• Right-click and select End Task for unnecessary apps.
• Disable unneeded startup apps:
  • Task Manager → Startup tab → Disable unnecessary programs.
• Restart the laptop and monitor battery use.

Guide Placeholder: [Managing background apps guide – coming soon]

Problem: Windows Battery Saver can extend battery life but may be off.

Solution:

• Go to Settings → System → Power & Battery.
• Turn on Battery saver automatically at 20% (or higher).
• Manually enable Battery saver whenever needed.

Guide Placeholder: [Windows Battery Saver guide – coming soon]

Problem: Wi-Fi, Bluetooth, and USB devices can drain battery.

Solution:

• Turn off Bluetooth when not in use.
• Disconnect unused USB devices, drives, or dongles.
• Switch Wi-Fi off when offline.
• Enable Airplane Mode for offline use.

Guide Placeholder: [Managing peripherals and network guide – coming soon]

Problem: Bright screens and aggressive power settings reduce battery life.

Solution:

• Lower screen brightness: Press F3 or use Display settings.
• Adjust power plan:
  • Control Panel → Power Options → HP Recommended or Power Saver.
  • Set display and sleep timers to turn off sooner when idle.

Guide Placeholder: [Display and power settings guide – coming soon]

Problem: Old BIOS or drivers can cause inefficient power use.

Solution:

• Visit HP Support and search HP EliteBook 830 G6.
• Download and install:
  • Latest BIOS update
  • Latest chipset and power management drivers
• Restart your laptop.

Guide Placeholder: [Updating BIOS and drivers guide – coming soon]

Problem: Batteries naturally lose capacity over time.

Solution:

• Run HP Hardware Diagnostics:
  • Restart → Press Esc → F2 → Component Tests → Battery Test
• Check battery status in HP Support Assistant:
  • Open app → Click Battery → Run Battery Check
• If battery health shows Weak or Replace, consider a new battery.

Guide Placeholder: [Battery diagnostics guide – coming soon]

Problem: Laptop may continue draining power if sleep/hibernate isn’t configured correctly.

Solution:

• Go to Settings → System → Power & Battery → Power settings.
• Ensure laptop sleeps when:
  • Lid is closed
  • On battery after short inactivity
• Use powercfg /sleepstudy in Command Prompt (Admin) to diagnose sleep power drain.

Guide Placeholder: [Sleep and hibernate settings guide – coming soon]

Problem: If battery tests fail and software fixes don’t help, the battery may need replacement.

Solution:

• Replace with compatible HP battery: Part # L08855-855 (HP EliteBook 830 G6)
• Follow HP Maintenance and Service Guide or step-by-step instructions [here].