crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Device is unresponsive
‘’You have trouble listening to sounds, and connecting device to the speaker.’’
Restart the device
It may be as simple as turning the device on and off. This may reset any of the issues that the device is having. Do this by holding down the action (O) button until the device has restarted.
Reset the bluetooth
To reset the bluetooth connection on this device, hold the Bluetooth button and the action button at the same time for 10 seconds. Doing this will allow the device to reset without disconnecting from the device you are trying to connect to the Fugoo.
Contact Fugoo
You can contact Fugoo via their website, support.fugoo.com. Here, you will be able to find many solutions to the problems that you may be having with your device. If you cannot find a solution to your problem on the website, contact them directly.
Speaker not loud enough/Poor sound quality
‘’The speaker’s sound quality is poor and or the sound of the speaker is not loud enough.’’
Check volume on the device that is paired to speaker
Look at the device (cell phone, laptop, etc.) you have paired to the Fugoo speaker, make sure the volume is turned up on your device. It may not have to be turned all the way up, but should be at least turned up to at least 75% volume.
Check volume on the speaker itself
After having made sure the volume on your paired device (cell phone, laptop, etc.) is turned up to at least 75% volume use the top volume buttons on the speaker to make sure that the volume on the speaker itself is turned up.
Make sure speaker is updated
You can contact Fugoo via their website, and make sure to download the latest firmware update. Speakers running firmware 1.00.36 or later have better sound quality and volume.
Charging issues
‘’When speaker is plugged into the wall, it will not charge.’’
Use correct charger
Make sure that you are using the charger that Fugoo sent with the device. Other chargers may make the device charge at a much slower rate, or not at all.
Charging port
In this scenario, it might be necessary to replace or fix the charging port. To do this, you will need a rather extensive set of tools.
Old batteries
Your device may have batteries that are old, or not working at all. You may have to go about changing the batteries.
Power button not working
‘’Power will not turn on when the power button is pushed.’’
Reset device
In this case, it could be possible that your device needs to be reset. To reset the device, you will either have to hold down the action button, or allow it to die completely, and then charge it back up.
Plug into wall
Plug your Fugoo device into the wall. This may allow the speaker to reset itself, and the firmware will be able to troubleshoot the problem for you.
Contact Fugoo
You can contact Fugoo via their website, support.fugoo.com. Here, you will be able to find many solutions to the problems that you may be having with your device. If you cannot find a solution to your problem on the website, contact them directly.
Speakers not playing sound
‘’When speaker is connected to a device, either via auxiliary or bluetooth, it does not play any sound.’’
Reset the speaker
Whenever the speaker is behaving in a way that seems wrong, or is not how you wish you should first reset the speaker. Resetting is done by holding the bluetooth and action (O) buttons for ten seconds. This resets the speakers processor, without clearing its pairing list. The speaker can be reset whether it’s on or off.
Replace inner speaker
Replace the inner speakers entirely. You will have to remove the shell of the device, and open the device up to gain access to the smaller speakers within the device.
*Link to one of our guides*
Volume
Make sure your volume is up completely on your speaker, and as well on the device that you are trying to pair with the speaker. It could really be as simple as that.
crwdns2915084:0crwdne2915084:0
Eastern Washington University, Team 1-2, Mathisen Winter 2017 crwdns2935289:0Eastern Washington University, Team 1-2, Mathisen Winter 2017crwdne2935289:0
EWU-MATHISEN-W17S1G2
crwdns2931471:04crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:031crwdne2944067:0
Cannot get it to pair. When I turn it on it says " Power on", "Bluetooth is off". If I push and hold the Bluetooth button for 10 sec, nothing happens. When I hold the Bluetooth and the action button for ten seconds, the light turns red for a second, and the voice says ," Bluetooth off"....::??!!?
Walt Hastings - crwdns2934203:0crwdne2934203:0
Hey I’m having the same problem,did you ever find a solution ?
mmorgan1974 -
Try turning the unit off. Hold the action button and volume up while holding the power button. This should turn the unit on, disabling the wired input. When it starts Bluetooth should work.
I have to do this every time. I believe there is an issue with the wired input thinking a wired connection is present. This shuts down the Bluetooth to save power.
wtd966 -
I have a solution to fix “Bluetooth OFF.” I have a Fugoo Tough and it worked perfectly except it stopped pairing and I started troubleshooting but it would always announce “Bluetooth OFF.” I tried all of the above Bluetooth-related fixes, reloaded the firmware which was the same I already had, but at the end it still announced “Bluetooth OFF.” Spent hours and hours as everything else was perfect. Remembered seeing a comment on here about letting the battery die completely to fix a power-on issue so I played it until hearing “Battery is low, recharge battery,” and kept restarting until it added: “Powering off” then continued to restart until it was absolutely DEAD. Got the Fugoo software updater open on my computer, connected the speaker and I was so hopeful as it ran much slower and was thrilled at the end when the speaker announced “Speaker on, charge battery” and that was it! IT DID NOT announce “Bluetooth OFF.” Fully charged it and it paired with my iPhone right away, exactly as it should.
Sharon -
Does someone have copies of the firmware files? They are no longer available at the Fugoo website. Thank you!!
Daniel González-Díaz -
My unit is not pairing and unable to reset… please send us clue how to resolve the issue.
Felcon Gatab - crwdns2934203:0crwdne2934203:0
Read former post of what I did - required letting the battery go completely DEAD before recharging and reloading the firmware.
Sharon -
Water accidwntaly got into it through a screw hole it is unrespocive how can i fix it
Lordvensly lubin - crwdns2934203:0crwdne2934203:0
I’ve got a solution and not a question. For everyone with Android devices that can connect over Bluetooth no problem, but cannot get any audio to work, no music comes out etc., the issue is with the CSR bluetooth chipset and aptX. If you have Android 8.0 or newer, while you are connected to your Fugoo, you can enable Developer Options on your device (google how) and then within Developer Options change the Bluetooth codec in use from aptX to AAC. Your music will then work. This is not permanent - once you disconnect from the speaker you will be back to aptX by default next time you connect.
Also for the bug where Bluetooth disconnects after a minute or two, first try flashing the latest firmware. .53 for the smaller Fugoos. On both small and XLs, if firmware doesnt work then you have to turn Power Save off (press Power and the - button simultaneously) in order for it to maintain connection.
Paul E - crwdns2934203:0crwdne2934203:0
My issue is that the speaker will connect with bluetooth but then no sound works. I’ve tried resetting and updating firmware and all that but no solution. Fugoo support was no help. Seems I’m stuck with using the 1/8” jack.
David W Ingelson - crwdns2934203:0crwdne2934203:0
I turned on my speaker and it started buzzing in uncontrollably and the power button is slightly pushed in. I am looking for solutions to get it working again so can anybody help me?
Miguel Mtz - crwdns2934203:0crwdne2934203:0
After a year, using the charger provided, our speaker will not charge. Any suggestions?
Melissa Atwood - crwdns2934203:0crwdne2934203:0
Mine goes “Bluetooth on, wired input on, Bluetooth on…” it's like it's possessed.
Paul Hausser - crwdns2934203:0crwdne2934203:0
I’m paired, connected, etc. - all the good stuff, but the sound still comes out of my pc! When I click the bluetooth button on the speaker (and it turns off bluetooth), the sound (on the pc!) turns off. When I click bluetooth button (on the speaker) again, the pc sound turns on. Seems like they’re connected, but in a weird way. To make matters worse(?), I have a second bluetooth speaker, and have exactly the same problem when it is connected! How can I get the sound to switch to the speaker????
Martha Sippel - crwdns2934203:0crwdne2934203:0
My fugoo speaker turns itself off everytime i try to turn volume all the way then i have to plug it in to.charger to get it to.come.back on
Daryl Bolton - crwdns2934203:0crwdne2934203:0
Battery will not recharge. Red Light flashes. Message prompt to “please recharge the batter”
is heard when pressing power button. Connections on power cord are properly connected from
speaker to AC outlet but no charge is getting to speaker. Speaker is only 3 months old. Please help.
N.C. Huffman - crwdns2934203:0crwdne2934203:0
I have a solution to fix “Bluetooth OFF.” I have a Fugoo Tough and it worked perfectly except it stopped pairing and I started troubleshooting but it would always announce “Bluetooth OFF.” I tried all of the above Bluetooth-related fixes, reloaded the firmware which was the same I already had, but at the end it still announced “Bluetooth OFF.” Spent hours and hours as everything else was perfect. Remembered seeing a comment on here about letting the battery die completely to fix a power-on issue so I played it until hearing “Battery is low, recharge battery,” and kept restarting until it added: “Powering off” then continued to restart until it was absolutely DEAD. Got the Fugoo software updater open on my computer, connected the speaker and I was so hopeful as it ran much slower and was thrilled at the end when the speaker announced “Speaker on, charge battery” and that was it! IT DID NOT announce “Bluetooth OFF.” Fully charged it and it paired with my iPhone right away, exactly as it should.
Sharon - crwdns2934203:0crwdne2934203:0
Adding on to my comment above:
My original USB cable would only charge if in a certain position, and couldn’t establish a USB connection to my computer, so got a new USB cable/ charger that worked from eBay: AC Power Adapter Wall Charger for Fugoo Tough Sport Style Wireless Speaker Total: $16.94 ($12.99 + $3.95 S&H) Item ID: 162777537880. Took an extra 3 days to get here but with the pandemic not unexpected - 10 days total from California and I’m in the Florida Keys. Worked like a charm.
++https://www.ebay.com/itm/AC-Power-Adapte...
Sharon -
Is there a new link to the firmware update? It doesn’t show up on their website. Do you possibly have it?
alexandera13 -
Is there a new link to the firmware update? I can’t find it on the website.
alexandera13 - crwdns2934203:0crwdne2934203:0
XL Tough is completely unresponsive. When it is connected to the AC charger the light is solid green. When it is unplugged the charger it will not turn on. I have tried resetting it a few times and it is still unresponsive. It’s as though the radio has simply died. It is a fairly new radio, I’ve only had it for a few months and it has only been used a few times. Any ideas on how to fix this problem?
jeff_a_hill - crwdns2934203:0crwdne2934203:0
Read what I did above that required letting the battery go completely dead before recharging and updating firmware.
Sharon - crwdns2934203:0crwdne2934203:0
OMG. Action button, volume up button and power button pressed together worked. My wife thought she killed her beloved Fuboo. Thanks
sherisheri - crwdns2934203:0crwdne2934203:0
How long is the action button, volume and power on going to be held before the speaker turns on?
Mine isn't coming on at all.
Dere Ogisi-Udochu -
my futon is roaring. hard to turn off
wallyandjoyce - crwdns2934203:0crwdne2934203:0
My device will connect to Bluetooth and all the actions work like volume up play pause but no sound comes through speakers but I can plug a aux cord in and it work just fine?
Tanner Dye - crwdns2934203:0crwdne2934203:0
Pressing the power button nothing happens
thomas101958.td - crwdns2934203:0crwdne2934203:0
My Fugoo only comes on when plugged in - No sound at all. What shall I do?
bdc2641 - crwdns2934203:0crwdne2934203:0
same issue. Can’t believe that such a beautifully designed and great sounding blue tooth speaker could have such an unresolvable flaw. I’m going to try the ‘full discharge’ method and see. Ill advise. Thanks. Wes
Wesley Cichosz - crwdns2934203:0crwdne2934203:0
I have the Mac and Windows updater (1.0.16.0). Is there any way to post it here? I need the Aussie Girl Voice file. Does anyone have this?
BlueLabel - crwdns2934203:0crwdne2934203:0
I can’t turn off my speaker and it’s making an incredibly loud humming sound ….the power button won’t turn it off and the reset button won’t work either….what can I do to turn it off
Dagmar - crwdns2934203:0crwdne2934203:0