Edifier W820NB Plus Audio Not Playing

Is no audio is coming from your Edifier W820NB Plus headphones? Use this troubleshooting guide to help diagnose why.

No audio will play if the headphones are not connected. Make sure your device is turned on and supports Bluetooth. Make sure Bluetooth is turned on and able to discover nearby devices. When selecting from the list, be sure to look for “EDIFIER W820NB Plus” in the devices tab. If headphones are not connecting, refer to here.

You won’t hear any audio if the volume is low or muted. Make sure the volume is up by pressing the volume up button located on the side of the headphones. The button should have a (+) symbol on it.

If the previous solutions have not addressed the problem, the drivers themselves are most likely damaged. You will need to replace them, please see the replacement guide linked here.