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Device Runs Slowly
The device lags and is very difficult to use in a timely manner.
Perform Soft Reset
To begin, hold the power button on the side to power the device off. Next, hold down Volume Up and Power keys for a few seconds. After that open the cover and remove the battery. Now wait for a few seconds. Then reinstall the battery and the cover back in. In the last step you should turn on the smartphone again by holding the Power key for a couple of seconds.
Forgot login to device or device crashed.
Hard Reset/ Clear Data
This operation will reset the device and wipe all data off of it, so be sure to back up your photos before doing so. First choose Main Menu and Settings. After that tap Backup & Reset and Factory Data Reset. Now select Reset phone and OK if you want to clear all your personal data. Success! Hard reset complete!
No Internet or Phone Service
Sim Card
First, power off the phone and remove the rear panel. Slide the sim card out of the Sim Tray holder and reinstall. Sometimes this is all it needs. This is a very basic fix that may help.
Internal Antenna Failure
Use the device guide for removing the back panel to open the phone to gain access to the antenna. On the right side of the phone, make sure the black cable connecting the top board to the lower board is fully seated and connected to both boards.
Failure to Send or Receive Text Messages
Verify airplane mode is turned off.
Press and hold the Power key. If Airplane mode is ON displays, tap to turn it OFF.
Update the PRL.
From the home screen, tap the Menu key. Tap System settings. Scroll to and tap System updates. Tap Update PRL and wait until it completes. Tap OK.
Battery Dies After a Short Amount of Use
Replace Battery
Using the guide to replace the battery and buy a replacement battery, it is very easy to make the device have a healthy battery again.
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University of North Texas, Team S5-G6, Thompson Fall 2018 crwdns2935289:0University of North Texas, Team S5-G6, Thompson Fall 2018crwdne2935289:0
UNT-THOMPSON-F18S5G6
crwdns2931471:03crwdne2931471:0
crwdns2935297:010crwdne2935297:0
crwdns2944067:014crwdne2944067:0
will not allow me to import or add new contacts
Cindy Anglin - crwdns2934203:0crwdne2934203:0
cannot reach some web sites
John Ashes - crwdns2934203:0crwdne2934203:0
HDMI cord will not work with TV
John Ashes - crwdns2934203:0crwdne2934203:0
On the home screen. I drag down the screen that displays a set of icons. They were white now they are lite blue why?
Terry Spears - crwdns2934203:0crwdne2934203:0
It's messed up I can't get in my play store and I can't add my email.
Phillippa Oliver - crwdns2934203:0crwdne2934203:0
Apps get stuck instead of closing on home s reen
rita66r - crwdns2934203:0crwdne2934203:0
How do i get rid of the annoying C on my screen that ha a shortcut to eberthinbi
rita66r - crwdns2934203:0crwdne2934203:0
Coolpad want edit my videos.keeps saying unable to save
Robert Dawson - crwdns2934203:0crwdne2934203:0
The phone switches itself off
Alfred Daka - crwdns2934203:0crwdne2934203:0
For some reason my phone if it's not connected to the internet it's not working somebody please help
delgado_margaret - crwdns2934203:0crwdne2934203:0
Can't hang phone
Tensy Cruz - crwdns2934203:0crwdne2934203:0
It will ring but I can't answer it
Tina Sigourney - crwdns2934203:0crwdne2934203:0
When I turn my device on there's no homepage or keyboard, it only wants me to set up the phone. Can't without a keyboard.
Gardner DelaNux - crwdns2934203:0crwdne2934203:0
a notification message keeps pupping up saying "unfortunately file manager has stopped" I have to reset phone to factory setting several times
white life - crwdns2934203:0crwdne2934203:0