Canon EOS Rebel XSi Troubleshooting

This may be due to the fact that the battery is dead. You will need to take the battery out of the bottom of the camera and charge it. Once the battery is charged, put it back in the camera and turn it on.

Remove the memory card from the camera. Leave it for 10-15 minutes and then re-insert it and power the device on. You may need to input date and time again.

Connect the camera to your computer using the USB cable. After it is connected for a couple of minutes, try turning on the camera.

When you try to take a picture the flash will not open

Push the flash button (has an icon next to it that looks like a lightning bolt) on the front of the camera next to the lens to activate the flash.

Make sure that there is nothing obstructing the flash. If nothing is in the way, gently pull on it to try and get it to pop up.

Change the camera setting to full auto (green frame), portrait (face), or macro mode (flower) to activate the flash to pop up.

When trying to take pictures the message "Error 99 shooting not possible" pops up.

Turn the camera off, take out the battery, and then turn the device back on again. If that does not work, it may be required to sit with the camera off and battery out for approximately 20 minutes.

Try cleaning the lens with a soft cloth. If this does not help, then try using a different lens on the camera.

Try using a different memory card or reformatting your old one (this will erase all of your pictures so be sure to save them on a computer first.)

The camera will not autofocus.

The first thing to try if autofocus is not working is to simply clean the lens with a soft cloth.

If the camera is set to "MF" then it will not autofocus. Be sure to set the camera mode to "AF."

Go to settings in [C.Fn-9] and make sure it is set to option 0 (AF/AE lock).

Follow this link to replace the flex cable. Flex Cable Replacement

The shutter button has no effect and won't take a picture

Take the battery out for about 30 seconds and then put it back in.

Try swapping lenses to make sure that it's a problem with the camera.

Make sure that there is enough light for the camera to focus. If that doesn't work, try switching to manual focus or "Al Servo" mode in case it's a problem with autofocus.