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Vacuum Won't Turn On
The device won't turn on when the power button is depressed.
Battery is Fully Depleted
****IMPORTANT* ALWAYS TURN UNIT OFF PRIOR TO CHARGING. First insert the charging adapter plug into the charging port on the back of the device. Plug the adapter into the wall outlet. The power LED lights will illuminate when charging. Charge the unit completely for 5 hours prior to first use. NOTE: The charge light will turn RED during charging and turn OFF once it is fully charged. The adaptor may become warm during charging-this is normal.***
Vacuum Cleaner Has Low Suction
The device does not have sufficient suction.
Dirt container is Full
In order to empty the dirt container, first power off the unit. Then push the release button holding the hand vacuum vertically to release the dirt cup. Next, grasp filter tabs and pull vertically to remove filter cup. Now empty dirt waste. Place filter back into the dirt cup and attach dirt cup to the hand vacuum. You'll know it is secured when it snaps into place. NOTE: The dirt cup should be emptied before debris reaches the FULL line on the cup.
Dirt Container is not Installed Properly
Position container correctly and snap firmly into place.
Filter needs Cleaning
Turn the power OFF. Remove the filter as directed in removing filter guide. Tap the filter firmly against the inside of a waste container to remove any visible dirt. NOTE: After heavy usage, you may clean the filter and filter cup by washing it gently by hand in warm water and mild dish detergent. Rinse thoroughly ad make certain it is completely dry before replacing the filter.
Filter needs Replacing
Follow our replacing filter guide to remove the filter.
Battery needs Charging
See troubleshooting step Battery is Fully Depleted.
Visible Dirt Escaping From Vacuum
Debris can be seen escaping from the vacuum while in use.
Dirt Container is full of debris
Empty the dirt container see troubleshooting step Dirt Container is Full.
Filter is Missing or Installed Incorrectly
Check the filter in the device for proper installation. Remove the filter and reinstall correctly. Make sure all components fit together tight.
Hand Vacuum Won't Charge
The vacuum does not charge while connected properly to a wall outlet.
Vacuum is in the ON position
Set the hand vacuum in the OFF position to allow the batteries to charge fully.
Not the Correct Charger
Use only the charger that came with the device to charge the batteries.
Vacuum Won’t Hold A Significant Charge
The vacuum does not run as long as it used to.
Battery Needs Charging
See troubleshooting step Battery is Fully Depleted.
Battery Replacement
Charging the device longer than the recommended time damages the component. The recommended charging time is 5 hours.
crwdns2915084:0crwdne2915084:0
Central Washington University, Team S1-G1, Pengilly Fall 2018 crwdns2935289:0Central Washington University, Team S1-G1, Pengilly Fall 2018crwdne2935289:0
CWU-PENGILLY-F18S1G1
crwdns2931471:04crwdne2931471:0
crwdns2935297:05crwdne2935297:0
crwdns2944067:040crwdne2944067:0
Charged my unit fully. Went to use and turned off after about 30 seconds and continues to do so. Light will turn red.
Beka - crwdns2934203:0crwdne2934203:0
Me 2! First, the charger died. I’m thinking it is a short circuit. I’m going to take it apart.
Kim G.
Kim Grodberg -
This is exactly what mine is doing . There has to be like a recall or something. Cause I bought another one and it is doing the exact same thing
Paige Thompson -
Mine is doing the exact same thing. It's been like this, ever since I bought it.
tseleejason69 -
Mine is doing the same
Xochitl Huerta -
I have the stick vacuum and I’ve cleaned filter, it’s plugged in to charge but stays red ( I’ve charged over night so it should be charged but lights still red) it will run for a few seconds then shuts off-
i don’t know what else to try and it’s not even a year old yet!!
Amber Alford - crwdns2934203:0crwdne2934203:0
I'm having the same issue. Have you found a solution yet?
Becky Thorstenson -
Read my comments about the charging chord. I would bet your unit is never fully charged because of that problem. The charging chord is most likely not being allowed to seat properly because of a design flaw. Make the charging hole larger and throw the little sliding window away. Then the unit will charge fully and stop turning off......That's my bet.....it fixed mine.
Earnest man -
I’m having the same problem! Has anyone found a solution? Bissell customer service is telling me they won’t replace it and I have to buy a new one.
Jamie Newton - crwdns2934203:0crwdne2934203:0
I’m having the same issue. Was working one day and now 3 red lights blink and will only turn on for about 10 seconds.
chops1 - crwdns2934203:0crwdne2934203:0
It is most likely the charging chord is not making good contact inside the unit. That was the problem on mine. I took the little latch off and drilled the hole larger for the chord to make contact. Design flaw. Now it can fully charge. May have to take it apart to make the hole bigger, or perhaps you can do it without taking it apart. Bissell will not tell you this simple fix.
Earnest man -
Hello - I have the same issue. It actually worked well for a few months and not it looks like it charged. and then it turns off after 20 seconds of vacuming.
sandracboesch - crwdns2934203:0crwdne2934203:0
This is exactly what mine is doing. Has anyone gotten an answer from Bissell?
Janice - crwdns2934203:0crwdne2934203:0
I now have a blinking light and it is not working.
hotmhowerter - crwdns2934203:0crwdne2934203:0
Also having this issue with it shutting off after a few seconds!
carolinefrye.1 - crwdns2934203:0crwdne2934203:0
Same problem here. Can’t we replace the battery?
Jami Lippens - crwdns2934203:0crwdne2934203:0
Same issue. Turns on for a few seconds and turns off. It appears have a charge because it come on every time, but won’t stay on.
Terry Stewart - crwdns2934203:0crwdne2934203:0
I ended up having to buy a new vac. Bissell won’t do anything because they discontinued it. I never found a way to change out the ion battery. I went with a corded vac this time because I have seen similar issues with other cordless ones too. Sorry you also are dealing with this!
carolinefrye.1 -
Mine turns on for a few seconds and then shuts off . It continues to do that . Anyone find out how to fix it ?
michad63 - crwdns2934203:0crwdne2934203:0
debis has collected in chamber above dirt container…how to get this out???
gail borges - crwdns2934203:0crwdne2934203:0
Recently I noticed that my Bissell Pet Hair Eraser was turning itself off. I had to keep the on button pressed or re-start it frequently. I didn’t think it was that big of a deal, but now it won’t turn off!
robert.neustadt - crwdns2934203:0crwdne2934203:0
Hi, try cleaning out the brush. The motor is not that strong so if it gets clogged with hair it will stop. there is a red tab in the bottom slide it open and pull out the brush - clean it - place the brush back in and click it closed. Making sure it fits properly… there is a specific way it goes back in. That should solve the issue.
sandra_boesch - crwdns2934203:0crwdne2934203:0
I’ve had the same issue with it turning on and shutting off a few seconds later. I read a comment in this string to clean out the brush. Mine did not look that tangled up but low and behold cleaning the brush did the trick. It now runs beautifully again.
Kris S -
The on/off switch on my bissell pet strain eraser will not work. Does not depress?
Jannetta Clark - crwdns2934203:0crwdne2934203:0
I'm also having the same issue that it only turns on for about 30 seconds then turns off. Anyone find a solution yet?
Dcarlton - crwdns2934203:0crwdne2934203:0
I pulled my vac out of the box plugged it in it was green….. went to charge it was green press the power button and it dont work at all …. Why ???
Jon Jasinski - crwdns2934203:0crwdne2934203:0
my Bissell pet bolt shows fully charged but won’t work
bonnie.cooke - crwdns2934203:0crwdne2934203:0
My hand vac is only about 4 months old. I cannot get it to hold a charge for longer than 10 seconds or so. Not sure what to do.
Donna Polites - crwdns2934203:0crwdne2934203:0
Same issue here!! Is Bissell doing anything about this?
Denise Paulson - crwdns2934203:0crwdne2934203:0
My spin brush won't move? Vacuum turns off..
cathystoneham - crwdns2934203:0crwdne2934203:0
MIne (Model 1782) is only a few months old and turns off after a few seconds. Sometimes it’ll keep running if you hold the button down.
Steve Kinch - crwdns2934203:0crwdne2934203:0
What is wrong when the sprayer switch won’t release rug cleaner?
Nancy Palumbo - crwdns2934203:0crwdne2934203:0
Mine wont charge. I am going to take it apart to get battery details and look for a replacement. Lasted less than a year with infrequent use.
Scott Beazley - crwdns2934203:0crwdne2934203:0
Same issues as above…turns off often 10 seconds (even though it’s fully charged). I tried taking it apart and cleaning it, but it did not help. Any solutions?
Charlie Daehler - crwdns2934203:0crwdne2934203:0
Pet stain eraser not charging? The problem may be the design flaw in the unit. On model 2054, the small window that slides out of the way when you input the charging chord would not allow my unit to charge. I removed that small tab and the spring behind it. Then I tried to charge it again. Still no luck. Then I took a drill bit a litter larger than the charging hole in the handle. After I made that hole larger and discarded the small sliding latch and spring the charging chord could seat well enough to charge the unit. You might try this also. I took the handle off the unit completely and found it would charge with the handle off. That is how I knew the over engineered sliding window was the problem.
Earnest man - crwdns2934203:0crwdne2934203:0
I accidentally put the hose nossel on upsidedown and now cannot take it off it there any way I can get it out without breaking it?
Buritzu 8081 - crwdns2934203:0crwdne2934203:0
Why is the machine not picking up the water from the carpet after cleaning? I checked to make sure all parts were clean & installed correctly.
Patty Matone - crwdns2934203:0crwdne2934203:0
Mine started to turn off a few seconds after switching it on, despite being fully charged. In my case, it turned out to be because the brush was totally clogged (a few other people in the comments had the same experience). Once I removed the brush, everything ran smoothly
Sruti Kanthan - crwdns2934203:0crwdne2934203:0
The on/off button does not work
Debbie Cannon - crwdns2934203:0crwdne2934203:0
Just bought the Bissell pet hair eraser lithium ion hand vacuum. Charged it fully . Light when charging on mine is GREEN not RED. Well, today I was sitting in my living room watching tv & heard a strange noise coming from my kitchen. It was my hand vacuum that had turned itself ON & RUNNING! It is plugged into an outlet keeping it charged. I tried to turn it off several times & unplugged it & still kept running. Finally I got it turned off. The Power Button wasn't having any effect on turning it off. I have no idea what in the world is going on with it. I just got it & only used it once. Anyone else have this happen???? I wouldn't mind if it would clean on its own LOL!
Teresa Petrocelli - crwdns2934203:0crwdne2934203:0