Asus VivoTab Smart Troubleshooting

The laptop won’t turn on when pressing the power button.

Check to see if the charging port is clean and free of debris. Plug the device into the USB charger and plug the charger into the wall. If the LED light is orange, the device is charging. Leave the device to charge until the LED light displays white. Then the device is fully charged.

Plug the USB charger into the device. If there is power to the outlet and the device is plugged into the charger and the charger is plugged into the wall, but no light is displayed on the device, the power adapter may be faulty. Consider purchasing a new adapter.

If the tablet will only power on with the USB charger plugged in, the battery is faulty. Replace the battery using this guide.

Tablet freezes and won’t respond.

Press and hold the power button for 5 seconds to hard reset device. Wait for about 30 seconds before restarting the device. Another method for resetting includes inserting a paperclip into the reset hole on the device. The location of the reset hole can be found in your user guide.

Warning: This reset will erase all of your information! Try a factory reset by first connecting a USB keyboard and the power adapter. Then, power on the tablet while pressing the shift key on the keyboard. Choose "Troubleshoot", then "Reset your PC". Finally select the “Fully Clean the Driver” option for a factory reset.

Device won’t connect to WiFi or the internet.

Check to make sure that WiFi is enabled under the settings tab.

Press and hold the power button for 5 seconds to hard reset the device. Wait for about 30 seconds before restarting the device. Another method for resetting includes inserting a paperclip into the reset hole on the device. The location of the reset hole can be found in your user guide.

Go into settings and under the WiFi section, choose the option that says "reset network settings". After the settings are reset, power down and restart the device then connect to the network again.

If you still cannot connect to WiFi, you may be experiencing problems with your router and/or modem. First turn off the device, then turn off your router and/or modem. After 30 seconds, turn your router and/or modem back on, and attempt to connect through your device. If you still cannot connect, there may be issues with your service provider.

The device’s screen goes black during sleep mode and will not wake with the power button.

Press and hold the power button for 5 seconds to hard reset the device. Wait for about 30 seconds before restarting device. Another method for resetting includes inserting a paperclip into the reset hole on the device. The location of the reset hole can be found in your user guide.

The device has lines displayed vertically or horizontally across the screen.

Use a micro HDMI cord to plug the device into an external display. If the lines appear on the external display as well, it is a software issue. If the lines do not appear on the external display, see the faulty screen section below. Hold down the power button for 5 seconds to completely power off the device. Wait for 30 seconds before powering the device back on. Another method for resetting includes inserting a paperclip into the reset hole on the device. This can be found in your user guide.

Warning: This reset will erase all of your information! If a hard reset does not work, press the windows start button. Then, swipe all the way to the right and tap on the magnifying glass in order to search. Click on setting, type factory, and then select “Remove everything and reinstall Windows” from the list option on the left. Click next to begin. The factory reset usually takes about 30 minutes to restore.

The screen could be faulty and may need to be replaced. Use the replacement guide to replace the screen here.