Arlo Pro 2 Battery Not Staying Charged

Is your Arlo Pro 2 not powering on or will not stay charged for the advertised time? Use this troubleshooting guide to help diagnose why.

The LED light on the cameras can indicate whether or not the camera is charging.

• Check the LED light when charging the cameras, if the light blinks amber for three seconds try wiping off any debris from the camera and battery connection ports.

The Arlo app or site may have messages regarding battery issues.

• Check the Arlo app for any error messages indicating dysfunction with charging or battery.
• The error message should display as, “The charging source connected to the camera cannot charge your battery. Please use an Arlo power adapter.”
• Log into your Arlo account from the internet and check that the charger icon is displaying while charging.

If the charging icon does not display then it means the battery is not charging.

The batteries in the Arlo Pro 2 may be broken and need replacement.

• Insert the battery into the camera before inserting the charger.
• Try using the same battery with a different camera.
• If the battery does not work with the other camera, it needs to be replaced.

If the battery works in another camera then the problem is with the camera.

The power cable can inhibit charging if it is faulty.

• Check if the charging cable is fully and securely inserted into the device.
• The power adapter must be fully inserted into the AC power adapter and the camera.
• Be sure to use the correct Arlo power adapter.
• Try charging a different camera with the same power adapter.

If the new camera charges then the charging issue is with the camera and not the cable.

If the steps above are not able to fix the issue, follow the steps below to complete a factory reset.

• Press and hold the sync button for exactly 15 seconds.
• Watch the LED light, it will start blinking amber when the reset process is initiated.
• Once the LED light starts blinking amber, release the sync button.
• After factory resetting, the camera may need to be re-synced with the base.

If nothing else works, replace the Micro-USB port inside the camera as a last resort.

Follow our guide to replace the Micro-USB port.

Arlo Pro 2 Camera Micro-USB Port Replacement