crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Echo Will Not Turn On
The device will not turn on and does not respond to commands.
Not Plugged in Correctly
The power cord may not be plugged in correctly, so ensure that it is completely inserted into the adapter port of the echo. The USB should also be correctly inserted inside of the 9W power adapter. Make sure that the power adapter is plugged into a working outlet. Press the action button, and see if it responds.
Faulty Power Cord
Something may be wrong with the power cord itself. Check the power cord for any exposed or frayed wires, if found, replace the power cord.
Will Not Connect to Wi-Fi
The device will not connect to Wi-Fi. A connection is indicated by the light ring showing solid blue.
The Echo is Out of Range of the Router
Your device may be too far from the Wi-Fi router; try moving the echo closer to the source. other devices( such as microwaves, baby monitors, and other wireless devices) may be causing interference, move the Echo away from these sources.
Check the Wi-Fi Password
Make sure that the password being entered is the correct password and that is being entered correctly; most passwords are case sensitive.
Faulty Router
The problem may be stemming from your Wi-Fi router. Try rebooting your router by turning it off for 30 seconds, and turning it back on. Reconnect the echo to the Wi-Fi once it is restored. This will disconnect any devices currently connected to the Wi-Fi.
Broken Wi-Fi Module
If the echo is still not connecting, it may be an internal issue. Follow this guide to replace the motherboard.
Bluetooth Will Not Connect
The echo will not pair to the Bluetooth device. Streaming and other Bluetooth functions will not work.
Out of Range
Ensure that your device is within 30 feet of the echo or it will affect the communication between the devices.
Bluetooth is not turned on On your Device
If your device supports Bluetooth connections, be sure that the Bluetooth settings are on. Then try to pair with the echo.
The Echo is Not Connected to Bluetooth
Check your device’s Bluetooth settings to see if it is connected to the echo dot. If not, say “Alexa, pair” and select the Amazon Echo from the settings to connect.
Bluetooth Module is Broken
If Bluetooth still will not connect, there may be a problem with the motherboard. Follow this guide to replace the motherboard.
Alexa “Doesn’t Understand” Command
After saying a command, alexa says that she cannot complete the command or did not understand the command.
You are Speaking Too Quietly or Unclearly
Be sure to say your command clearly and at a reasonable volume. Also, make sure that there is not too much background noise, as it can hinder Alexa’s ability to understand and respond.
There is Interference
Make sure the device is at least 8 inches from walls and other objects. The device may be experiencing interference from other wireless devices; move them away from these sources.
The Commands are Too Complex
Rephrase your command in simpler terms. The more simple the command, the more likely the echo will have the correct response.
Echo Activates Without Command
The echo wakes up without having been commanded.
Your Echo Settings are Too Broad
Check your echo dot for the command triggers. If there are too many, then Alexa may begin to respond to outside noise.
There is Too Much Outside Noise
The echo may be responding to other background noise. Try relocating the echo to a more quiet location.
Echo Needs to be Reset
Try resetting your echo by pressing and holding the ‘microphone off’ and ‘volume down’ button until the light ring turns orange and then blue again. The light ring will turn on and then off again, and orange once more, allowing you to restart the echo setup.
crwdns2915084:0crwdne2915084:0
USF Tampa, Team S1-G3, Leahy Fall 2017 crwdns2935289:0USF Tampa, Team S1-G3, Leahy Fall 2017crwdne2935289:0
USFT-LEAHY-F17S1G3
crwdns2931471:03crwdne2931471:0
crwdns2935297:012crwdne2935297:0
crwdns2944067:036crwdne2944067:0
Great work guys! Information really helpful related to Amazon Echo Dot 2nd generation. These are common problems any one can face at any time. Wi-Fi, Bluetooth connectivity issues are coming in echo devices. But every problem resolution at iFixit.
Thanks a lot!
Mike Aldin - crwdns2934203:0crwdne2934203:0
Light does not turn on at all
Robert Joseph Lopez - crwdns2934203:0crwdne2934203:0
Consistently hears incorrectly, seems it cannot distinguish between B & D. Really annoying!
NanaMari Howard - crwdns2934203:0crwdne2934203:0
Good job! Thanks for posting this article. As all these issues are common which occurs in Alexa Echo devices. I have faced many issue on my Echo 1st generation device. When i bought my 2nd Generation Echo device then the first problem which i have faced was “Alexa Error 10:2:12:3:1” but now it’s solved and I’m enjoying it.
Sofia Charlotte - crwdns2934203:0crwdne2934203:0
I have 2 2nd gen dot installed….…I only see one when checking all devices
joykjimf - crwdns2934203:0crwdne2934203:0
My echo dot is connected through my receiver to a second set of speakers on the patio. However, the dot itself is silent now. So if I ask what time it is, I have to go outside to hear. I have said volume 10, I have pressed the + button, I have rebooted with power cord. What else can I do?
ffdosher - crwdns2934203:0crwdne2934203:0
With external speakers attached to the echo dot either with a cord or bluetooth you will not hear anything from the device only the speakers. There is not a way to hear it in both locations because the internal speaker mutes when other speakers ste connected.
patriots4734 -
When I check devices, it shows that I have 3 echo dots and I have only one.
ffdosher - crwdns2934203:0crwdne2934203:0
I have several ways to solve this:
One, in the Alexa app, remove all the Echo Dots and reconfigure the Dot as a new device.
Two, power off the Dot, then renter the Alexa app, and see which “Dot” is “Offline”. Remove the others, and power up your Dot.
Three, if all appear as “Offline”, go to “About” , verify the Serial Number for each “Dot” and identify the correct one (read the Serial Number on the base). Then remove the other two and power on the Dot.
rayramirez -
I have an echo dot, that when I ask to play music the music volume is to low to hear without having your ear up to the speaker. The volume is turned up so high that Alexa seem like it is yelling at you. Any ideas on how to fix this?
Mike Cicairos - crwdns2934203:0crwdne2934203:0
I recently moved. I have spent hours trying to connect my echo. Followed every piece of advice from the internet. It worked fine at my old house. I seriously want to throw it through the window.
kel9irish - crwdns2934203:0crwdne2934203:0
I have second generation echo dot. I cannot setup as it displays the fault of language and using default US English it still does not work. I am based out of India.
I tried language setting in my Amazon account, reset the echo dot and still it displays same fault.
Sunil Kulshrestha - crwdns2934203:0crwdne2934203:0
when resetting my echo dot 2 the orange light never comes on.
even when setting up
Linda White - crwdns2934203:0crwdne2934203:0
Great work. Thanks for sharing this amazing and useful information. I hope it will hep me in future when I encounter the problem of '''echo not connecting to wifi.'''
Smith - crwdns2934203:0crwdne2934203:0
What if the hold the mute botton and volume down button does not work?
mr.terrelle1983 - crwdns2934203:0crwdne2934203:0
Can’t get the wi -fi set up
watsonr35 - crwdns2934203:0crwdne2934203:0
My echo connects to the internet without problem and is online. When I talk to her, she responds but then does nothing. “alexa turn on lights”, “ok” and then nothing happens. “Alexa play music”, “ok” and then nothing happens. HELP!
Denise Collins - crwdns2934203:0crwdne2934203:0
i’ve tried everything and it still won’t turn on
kyra.stephens - crwdns2934203:0crwdne2934203:0
I have second generation and it was shut off for months. Plug back in only blyue light with green spot comes up…. cannot get it to go online or for the light to turn orange for set up mode HELP
hthew2016 - crwdns2934203:0crwdne2934203:0
this BS amazon alexa echo 2nd gen stopped working already. Hasn’t even been 2 years. The power supply works because I plugged it into my other 2nd gen. I called amazon and all they did was offer 15% off my next alexa purchase lol smh. They only have warranties on the first 3 months. I’m out of luck on this one. Terrible.
bsctramel - crwdns2934203:0crwdne2934203:0
Ordered a product, delivered by Amazon but pulsing green ring on Dot hasn’t stropped.
Ruby Sherman - crwdns2934203:0crwdne2934203:0
Echo is not showing orange light despite pressing both buttons. Pls suggest
priya aggarwal - crwdns2934203:0crwdne2934203:0
Its not turning orange and I am.facing issues and alexa is waste
priya aggarwal - crwdns2934203:0crwdne2934203:0
Alexa not recognising my ring doorbell
essemiani - crwdns2934203:0crwdne2934203:0
does not work!
Albert - crwdns2934203:0crwdne2934203:0
did not work!
Albert - crwdns2934203:0crwdne2934203:0
Rubbish, nothing works. Will not turn on and it is getting power. I give up. Will not be giving this device for any presents this Christmas!
Ron Ferguson - crwdns2934203:0crwdne2934203:0
I checked the connection of both wifi and the cables, but still it isnt turning on, please help (Amazon echo generation 2)
Junaid - crwdns2934203:0crwdne2934203:0
Having intermittent trouble when I set the timer on my eco dot. Sometimes it works like it is supposed to and rings until I tell it to stop. But recently it has been ringing one time and then quitting. Am I doing something wrong or is Alexa broken?
drifter131 - crwdns2934203:0crwdne2934203:0
amazon rs03qr echo dot 2nd generation smart would it work in spain
essemiani - crwdns2934203:0crwdne2934203:0
Thought Echo was done for. followed your suggestion of resetting and IT WORKED YAY Thanks so much
Sue cowp - crwdns2934203:0crwdne2934203:0
Hallo mein Echo 2 lässt sich nicht zurücksetzen. Es leuchtet dauerhaft der blaue Ring wenn ich Mikro/aus und Minus gedrückt halte. Irgendwann geht dann die blaue Leuchte auch noch aus ?
Was kann das sein ? Was soll ich tun ?
Alex Ma - crwdns2934203:0crwdne2934203:0
The blue light won’t change to orange. I’ve tried holding down the volume lower and microphone at the same time, but that didn’t work…
Tracey Conner - crwdns2934203:0crwdne2934203:0
I love using the echo dot with a good external speaker. However, lately I can't plug the speaker in without loud squealing sound. Can I fix/replace the female speaker plug
randycb@outlook.com - crwdns2934203:0crwdne2934203:0
Didn't turn orange, blue ring, the circling light, then goes static again, please help
frodoshy - crwdns2934203:0crwdne2934203:0
How do you find out why unit won't connect to home network???
Daz - crwdns2934203:0crwdne2934203:0