crwdns2862678:0crwdne2862678:0
crwdns2895503:0crwdne2895503:0
Device Won't Power On
Speaker won't turn on.
Faulty Battery
Please check if you have charged your speakers. A solid red light in the center of the speaker indicates that the speaker is charging. Whereas, a flashing red light means low power. We recommend you charge for a minimum of 4 hours after each use.
Faulty Power Adapter
Check if the speaker is charging when you plug it through the charging port, this is verified by a solid red light located at the center of the speaker. If the speaker is not charging there may be an issue with the charging port or the power cable. Try a different power source or a different cable.
Broken Power Button
Once the power adapter is plugged in there should be a light on the adapter indicating its on. Check if the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.
Trouble Pairing Devices
Speaker won't pair with devices via Bluetooth.
First Time Pairing Issue
If you are pairing the first device to the speaker, after you turn on the speaker and when you see a steady blinking blue light, select device model from the list of discovered Bluetooth devices to pair. If prompted for a password/pass code enter “0000”.
Discoverable Device
Make sure your Bluetooth device is turned on and is on the discoverable mode, a blinking blue light denotes that the speaker is ready to accept connections.
Speaker Already In Use
Make sure your speaker is not already connected with another device (the easiest way to determine this is if you see a steady blue light in the center of the speaker).
Failing Continuous Connection
If you had already paired your device and connection was successful prior but now your connection is failing or getting a connection error, unpair /forget device (for IOS devices) from your phone or mp3 player and pair again. Now try to connect.
No Audio Playing
No sound coming from speaker.
Weak Bluetooth Connection
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.
Device Out Of Pairing Range
Make sure the speaker is within 30 feet of your Bluetooth device when attempting to connect.
Volume Issues
Make sure your audio source is not muted and its volume is up. Press the + button on top of the speaker to increase its volume.
Faulty Speaker
If the issues stated above do not help, then the fault may be with the speaker. Symptoms of a faulty speaker may be very quiet or muffled audio, or none at all. In that case, the speaker will have to be replaced.
Volume Fluctuates
Volume changes randomly without user touching it.
Broken Volume Button
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.
Loud Volume
Sometimes the music will start popping or distorting. Popping and distortion are more likely to happen when the volume is too high. Try turning down the volume by pressing and holding down the (-) button to turn the volume to a lower level.
Fuzzy Audio
Not clear audio playing.
Loose/Faulty Auxiliary Jack
Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.
crwdns2944067:071crwdne2944067:0
My super life jacket is on white light and blue bluetooth light no music or nothing coming out of speaker?. Please help jeanmarie
jlinkul007 - crwdns2934203:0crwdne2934203:0
I am having same issues no volume on my jolt
James Rosario -
just got one - worked fine for two weeks, even used it yesterday. Now no sound whatsoever. crickets…
johndecker29 -
My speaker lose the volume it sounds very low.
Marco torrontegui - crwdns2934203:0crwdne2934203:0
ive got the lifejacket jolt. less than a month old. hasnr been dropped or mishandled and it wont turn on. light shows it s charging but wont power on even while olugged in. cant find any resources for how to fix/replace the power button and quite frankly i dont trust factory warranties. rhey always say youve done something to the speaker/headphones even when you havnt
halo_kid_555 - crwdns2934203:0crwdne2934203:0
Same for me. It will not charge on a tested, working charger. Less than a year old and barely used. Buyer beware
Aaron Bradle -
My life jacket 2 won't turn on and I unplugged it to see if it would turn on and it never did then I plugged it back in and a blinking red light came up and I pressed the power button and it went to a steady red light
Dan Emerson - crwdns2934203:0crwdne2934203:0
my device super life jacket by Altec will not turn off ..will not pair with my phone..i put it on charge and the blue light stays on .i tried to turn it off but it is not responding to any thing i do..hmmmm
Paul Sozio - crwdns2934203:0crwdne2934203:0
Paul, did you ever figure this out? Mine does it and i have to wait until the battery dies, recharge and then it works.
Sterling Minter -
maybe i overcharged
Paul Sozio - crwdns2934203:0crwdne2934203:0
I have a lifejacket bluetooth speaker when you power on and off the speaker is very load, but when playing music it won't go as loud. It use to be just as load but now it's not. Any suggestions?
msullivan130 - crwdns2934203:0crwdne2934203:0
I bought two of them and one wont charge and only plays if its connected in low volume and the other shows is connected but no sound ….
Ubaldo Silva - crwdns2934203:0crwdne2934203:0
The google interactive audio works but actual sound tracks anything- Bluetooth or otherwise has no sound at all. Was working fine till week ago
Shab Hu - crwdns2934203:0crwdne2934203:0
My device is less than a year old and does say connected but no sound comes out of the speakers. I know the music is playing because when I disconnect the phone from the life jacket the music is on.. very disappointed in this product. It was barely used and not abused. Just sits on our covered deck in Florida in a area that doesn’t even get wet or cold!
Deb Keller - crwdns2934203:0crwdne2934203:0
Hello mine did the same did you find out the issue ?
kikiswift2003 -
My device turn off when I turn the volume to de max level.
anyone know what to do ?
rmcms1 - crwdns2934203:0crwdne2934203:0
No audio will come out of my super life jacket
Quantrell Ray - crwdns2934203:0crwdne2934203:0
My Life Jacket 3 shows a red light when I plug it up and I'll leave it for about 4 hours and when I try to power it on no volume comes out
Britt Coppock - crwdns2934203:0crwdne2934203:0
No volume, powers on and no audio at all. Called tech support and they wasted my time. My unit was like this out of the box, very unimpressed.
Allan Wendt - crwdns2934203:0crwdne2934203:0
I bought my lifejacket jolt yesterday and it won't turn on at all I've had it charging for 14 hours it still shows that it needs to charge more and it will not turn on while it's on or off the charger
Donald Grosshans - crwdns2934203:0crwdne2934203:0
All aspects of paring, lighting, etc are functioning. But, I’m getting absolutely no sound. This is so troublesome. Most expensive and marketed as most “durable” in its class, and hadn’t lasted me a full 6 months of use. It’s not been expended to any weather either…
adamarborist@gmail.com - crwdns2934203:0crwdne2934203:0
I charge my altec lansing speaker but it does not appear a red light or blue light it does not appear anything. What do i do with my speaker? Help.
Isela Lara - crwdns2934203:0crwdne2934203:0
I have an Altec Lansing Super Life Jacket but when I plug the charger a blue light appers and stays. It won't turn on could it be because I'm using a different charger
Ivan Hernandez - crwdns2934203:0crwdne2934203:0
Im having same issues everything on but no sound..
James Rosario - crwdns2934203:0crwdne2934203:0
Having alot of trouble with this this bluetooth
James Rosario - crwdns2934203:0crwdne2934203:0
My lifejacket speaker was blinking both red & blue at the same time. I plugged it in and turned it on and it turned on fine, but it's not working. It says it's connected to my device.
Hannah Skaggs - crwdns2934203:0crwdne2934203:0
It powers on, connect an everything just no sound
asiamcclease22 - crwdns2934203:0crwdne2934203:0
My issue is, it won’t charge. Flashing red light for a minute or so and then it goes out. These speakers are too expensive to have issues like this so soon after purchase.
Spike - crwdns2934203:0crwdne2934203:0
I have an Altec Lansing bluetooth speaker that automatically connects to my Windows 10 desktop when I turn it on, but it always connects as "voice" only. Then I just disconnect it, then reconnect and it connects as "voice and music". Any idea how I can make it connect correctly the first time and every time?
Janna - crwdns2934203:0crwdne2934203:0
Just got the Speaker and it already is not making sounds , no powering up bing and no Music will play!!!
zachdugg14 - crwdns2934203:0crwdne2934203:0
My dad got me the lifejacket jolt for Christmas this year. I've litterally only used it 4 or 5 times. I had it plugged in charging when its suddenly stopped working. No matter how long I charge it it still will not turn back on. I can tap it on the end and my phone will try and connect to it but then fails. When I try this the power button will flash sometimes.
Joshua Carroll - crwdns2934203:0crwdne2934203:0
I used my life jacket jolt for about 4 minutes an turned it off. I came back to turn it on. And will not power up
joelb3506 - crwdns2934203:0crwdne2934203:0
It worked 1minute and the next it
joelb3506 - crwdns2934203:0crwdne2934203:0
It will not power up. I had it on for about 5 minutes. And turned it off. I went 2 minutes later and it will not power up. I have a charge on it . And charge it up again. And I still got nothing.
joelb3506 - crwdns2934203:0crwdne2934203:0
My life jacket xl was originally working fine and at one point it turned off. I plugged it in to charge and a orange power button light turns on like its charging and about 15 mins into it. It shuts off completely. Power button doesn’t turn on and nothing works at all. I even purchased the charging cable again Incase it was faulty. It does the same thing. Anyone have an idea what’s wrong?
email me please: seanlv21@gmail.com
Sean Fiori - crwdns2934203:0crwdne2934203:0
Charging port is faulty …. plz need help with how to replace mini hdmi connection
chrismueller322 - crwdns2934203:0crwdne2934203:0
I have the Life Jacket 3. I have had the speaker for over a year or two. Within the past year it started randomly cutting off even thought it was fully charged. I would then turn it back on and the blue charged light shows up. I believe the problem causing it to shut off has to do with the bass. Because whenever it is about to hit a hard bass note it just shuts off. However, if I turn my volume button down one click down from the highest on my iphone it will play right through the bass drop, granted that the bass still doesnt sound like it should when it hits. Could it be that the bass modulator is short circuiting or overpowering the amp causing it to shut off? Cause it only does it when i have the volume all the way up and a bass drop is about to hit? Thanks-Joe
Joe Hall - crwdns2934203:0crwdne2934203:0
My Altec Lansing 4 is only charging halfway why??
wilsonG - crwdns2934203:0crwdne2934203:0
Why is my altec Lansing 4 only charging halfway if is new
wilsonG - crwdns2934203:0crwdne2934203:0
Altec Lansing IMW888s Super LifeJacket Not Sound , playing but not sound
Armando Salazar - crwdns2934203:0crwdne2934203:0
My super life jacket jolt won't produce any sound it turns on and pairs up with my phone but it doesn't produce any sound what so ever not even when you turn it on usualy when you turn it on it gives you the “welcome to altec lancing” but not even that
Isaiah Renteria - crwdns2934203:0crwdne2934203:0
Mine comes on but no sound at all
marthol2 - crwdns2934203:0crwdne2934203:0
It was built by Chinese monkeys. 7 screws on back side. Unplug battery. Wait 1 minute. Plug back in. Repeat as necessary. I have this problem as well but was not willing to trash 74 dollars.
Daniel Edmonds - crwdns2934203:0crwdne2934203:0
Speaker constantly resets when used at higher volumes wired or bluetooth!
DT Taylor - crwdns2934203:0crwdne2934203:0
My speaker only turns on when it’s connected to the speaker and says it’s fully charged but when I unplug it, it turns off and won’t turn on until i plug it in again.
Aliyah Fonseca - crwdns2934203:0crwdne2934203:0
Same problem here volume would go in and out now it won't turn on at all no red indicator light absolutely nothing
ROB STAVES - crwdns2934203:0crwdne2934203:0
I've read 100 or so comments all of us are having the same issues with no help All $@$* Landfills tech support team talked to 10ppl at least all said must've been something I've done to the speaker NOT TRUE just to try and salvage my $80 I ordered new battery and charger port put it back together 5 min same $@$* so final obvious conclusion $@$* BOX $@$* COMPANY!!!!! BOSE SPEAKER IS ON THE WAY!!!!!
ROB STAVES - crwdns2934203:0crwdne2934203:0
I’ve got a Jacket H20 4 paired with a windows 10 PC. It stops playing music and then buzzes. If I don’t turn it off, the buzzing gets progressively louder until it sounds like a fire alarm. This speaker is less than two weeks old. I’m not happy at all.
RLanier - crwdns2934203:0crwdne2934203:0
Brand new today super lifejacket wont turn off no buttons work help???
cem1485 - crwdns2934203:0crwdne2934203:0
New phone wont connect ask for code 0000 or 1234 doesn't work what do i do Samsung s 20
Joshua Irish - crwdns2934203:0crwdne2934203:0
I have the Omni Jacket it plays for two seconds and reboots. It keeps powering on. Anyone else have this problem.
Jose Olmos - crwdns2934203:0crwdne2934203:0
Any help or resources to help to solve the extremely loud ear piercing static/ fuzz noise when I power my Super Life Jacket on. The noise continues as I pair and even after I pair my device. Any help or suggestions?
Mike Hozf - crwdns2934203:0crwdne2934203:0
My power button white light is continuously on and will not shut off. the orange light will come on while charging and go back to continuous white light on ball not charging . the unit will not connect to my Bluetooth and is not seen by my Bluetooth search. Basically the life jacket is non-responsive. It's been working great up till now . What's the problem here? is there a reset for the life jacket jolt?
Plz help
David Music - crwdns2934203:0crwdne2934203:0
Here's my FIX.
I left the unit on so it would completely be discharged of power. I then charged the unit just by plugging it in and not touching any of the buttons.
After the orange charge light went out I powered the unit on by by pressing the power button.
The welcome message was played and I was able to link it to Bluetooth and play music and use the volume controls also
This power down process seemed to reset the unit.
Try my process on your own devices and hopefully they will reset themselves and we all can start enjoying what we paid our hard earned money for.
D ME -
My speaker often cuts out. Thought it was my cell phone, spotify account, the fact that there are too many bluetooth connections available around the speaker, but we isolated all these variable and still the same issue, but not with all songs. When I press play, the song will start again, but stop continuously. Any suggestions?
camarojoy69 - crwdns2934203:0crwdne2934203:0
How do you turn the speaker off?
Shane Poland - crwdns2934203:0crwdne2934203:0
I purchased the lifejacket jolt and it too stopped working after leaving plugged in overnight. It has not been mistreated and only used maybe three times and was less than a month old, I cannot find any help on the internet, Im looking for help from Altec or replacement.
Margaret Footit - crwdns2934203:0crwdne2934203:0
No sound coming from the thing powers up fine , o sound
daniel_tolleson - crwdns2934203:0crwdne2934203:0
My Lifejacket jolt xl lights won’t play to music like it says on box
Krazy T - crwdns2934203:0crwdne2934203:0
I'm confused why when I turn the volume up it turns off
Eaden Muit - crwdns2934203:0crwdne2934203:0
The battery life on my speakers don’t last as long on a full charge like they used to. Can I get a replacement battery?
Zachary Piccolo - crwdns2934203:0crwdne2934203:0
How do I reset my lifejacket while it's powered of
tommiemckinnie424 - crwdns2934203:0crwdne2934203:0
My speaker has a solid white light where the power button is, and my music will not play when it was connected. I disconnected hoping if i reconnected it would help but it in fact did not. My speaker has yet to have the white light disappear after 3 days now. I even tried just letting it die but it will not, i tried letting it charge for 24 hours but nothing is working. The white light will not go away whether i try turning it on or off nothing happens, and my phone will not connect or anyone else's when we have tried. If anyone has any suggestions or know what the issue is please help me
maritzavalentin24 - crwdns2934203:0crwdne2934203:0
My speaker makes a really weird ringing noise while playing music off my phone but my phone isn't ringing! What's wrong with it?
Harley McNeill - crwdns2934203:0crwdne2934203:0
I got an mini H20 from some girl who said she needed to buy a train ticket home and was still in the box she said she bought it and never opened it,it still had a price tag of $12.99 and I gave here $15 to help her out.
Everything was in the box:speaker,USB cord still wrapped,and the papers,looked brand new,I turned it on and a ladies voice came on saying welcome to Alter lancing etc.
I paired it with my phone and played two songs and it turned off by itself, I turned it on again and no sound came on,says connected and the buttons controlled the volume but not always.
Had it only 20 minutes and the sound stopped working,I pressed vol + and - and it reset but still no sound still,was it faulty or is there something I can do to fix it?
phillyphizzle69 - crwdns2934203:0crwdne2934203:0
So my volume up and down button and the microphone on my speaker keeps flashing g red. Also it started turning its off randomly snd turning down the volume. It has never been dropped or damaged. Had it for 2 years
Your Majesty - crwdns2934203:0crwdne2934203:0
When using Lifejacket paired with iPhone next to unit it suddenly looses connection and pairs with another IPhone in other room??
Kent Casadonte - crwdns2934203:0crwdne2934203:0
My speaker was working fine for a while. One day, it was running low on battery so I tried to charge it, but the red light didn't pop up to show that it was charging. It didn't charge any time I tried to charge it. Now, it's completely dead and I have no way of charging it so I can't use it. I've tried several different power cords that match the plug-in, and I've tried several different outlets and nothing works. What should I do?
Somethin'28 - crwdns2934203:0crwdne2934203:0
My bluetooth speaker doesn't have any of the buttons working and the audio coming out of it is choppy. I'm trying to turn the speaker off but I can't because the power button isn't working. I don't know what the problem is or how to fix it.
Aviyel Ahiyya - crwdns2934203:0crwdne2934203:0
Does anyone know how to stop it from being so loud when it announces itself. I usually turn it on in the morning and it yelling "welcome to alteclansing" would be much more welcome if it just had a lower volume for that.
Welo Opal - crwdns2934203:0crwdne2934203:0
Since there are newer posts here I'm going to ask. My life jacket jolt (idk Altec Lansing) stopped working. Initially it had a pairing issue with my phone. (when it always works fine.) The red LED wouldn't stop blinking even after being plugged in for hours. My phone said it was at 20% still and then it fully died. When holding the power button it faintly blinks, but never turns on. Again it's been plugged in for an entire night/day on two different cables/plugs. My assumption is battery death or power button failure....? There is no external damage and I haven't dropped the unit. But it has been in moist environments.
Ashley - crwdns2934203:0crwdne2934203:0