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Speaker Will Not Turn On
The speaker will not respond or show any sign of powering up.
Faulty Power Adapter
Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty or the speaker is fully charged. Consider purchasing a replacement adapter.
Faulty Battery
If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery.
Altec Lansing BoomJacket Battery Replacement Guide
Broken Power Button
If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.
Altec Lansing BoomJacket Power Button Replacement Guide
Speaker Powers Off On Its Own
The speaker will turn on or off randomly without you physically turning it on or off.
Broken Power Button
If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.
Altec Lansing BoomJacket Power Button Replacement Guide
Volume Rises and Lowers On Its Own
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume
Broken Power/Volume Button
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.
Altec Lansing BoomJacket Power Button Replacement Guide
Audio is Distorted
The audio either cuts in and out or is very scratchy sounding.
Loose Auxiliary Jack
Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.
Bad Bluetooth Connection
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.
Altec Lansing BoomJacket Bluetooth Board Replacement Guide
Audio Will Not Play
Audio will not play even though the speaker is turned on.
Bad Bluetooth Connection
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the bluetooth board may need replacing.
Altec Lansing BoomJacket Bluetooth Board Replacement Guide
Loose Auxiliary Jack
Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.
Broken Power/Volume Button
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.
crwdns2915084:0crwdne2915084:0
Eastern Washington University, Team S2-G2, Rowley Spring 2017 crwdns2935289:0Eastern Washington University, Team S2-G2, Rowley Spring 2017crwdne2935289:0
EWU-ROWLEY-S17S2G2
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Is there a fix to these speaker boxes when the power stays on but wont connect to bluetooth? With the battery plugged in, the Blue LED light comes on. Power button does NOT turn the unit off, thinking its faulty. Seems to be a lot of this happening with these units. How can I get a replacement when this was a b-day gift from the wife? Purchased in August and its already dead.
Joe Foster - crwdns2934203:0crwdne2934203:0
Hi, I’m having the same problem and wondering if you found a solution!
Dominique Abruzzese -
Hold + and - at same time.
denettebruce -
Same issue on the Sonic Boom. Blue tooth and power button lights remain on even if the on/off switch is off. Won't connect to Bluetooth, or play on aux.. factory reset doesn't work either.. Just frozen
Evelyn Rosario -
I've now had two of these darn life jackets go bad, a 3 and a 4!!!! The 3 appears to be on and the volume shows it on the phone's turning up and down… but no sound. The 4 will not turn on at all.
What a waste of a few hundred dollars!!! And I haven't gotten answers from Altec on any sort of compensation!!!
bearheat123 -