Acer Chromebook CB0311-1H-C1MX Does Not Power On

If your Acer Chromebook CB0311-1H-C1MX doesn't power on and nothing happens when you press the power button, follow this page for solutions.

If the computer is not turning on and shows a black screen when buttons are pressed, the battery may be dead.

• If a 3rd party charger, it needs at least 30W of power.
• Plug the Chromebook into a power source using its charging cable.

If the charger is functional but the power/battery-status light does not turn on at all, there is likely a problem with either the port(s), battery, or motherboard.

The sole USB-C Port is used to charge the Chromebook and has an LED indicator light. If the device does not charge and/or the indicator light does not turn on when plugged into a power source, then there may be an issue with the USB-C port.

• Use a flashlight to inspect the port for any bent pins, dirt/debris, or corrosion.
• Wiggle the charging cable a bit to see if you can make a connection. If the charger only provides power when the adapter is in a specific position, replace the port.

Computer screen may freeze or turn black and appear unresponsive.

Restarting Chromebook may fix this issue.

• Unplug device from all external power sources, press the power button located in the upper righthand corner of the keyboard and hold for 10 seconds

If restarting Chromebook does not work, it might be necessary to soft reset the Chromebook.

(*Disclaimer: Could potentially delete some files in the Downloads Folder.)

1. Turn off Chromebook
2. Press and hold Refresh and push Power.
3. When Chromebook begins to respond, release the Refresh button.

A hard reset may be necessary to reactivate the main hardware components, this will stop all software engagement that might be blocking the computer from powering on.

• Remove laptops bottom case and inspect internal hardware for corrosion or impairment, if battery looks inflated, this is the likely issue; move on to “Battery Failure” below.

Continue the following steps to hard reset device

(*Disclaimer: Could potentially delete some files in the Downloads Folder)

1. Unplug the device from all external power sources including chargers, keyboards, printers, headphones, mice, ect.
2. Disconnect the internal battery. Battery replacement guide here
3. Press and hold the power button for 30 seconds to drain any remaining power from the device
4. Reconnect the battery and charger
5. Begin to turn the device back on.

If the computer does not turn on after being plugged in to charge, the battery may be faulty. Replace the battery

If none of the above suggestions work, the motherboard may need to be replaced.