Apple ID Lock Strikes Again

crwdns2853023:0crwdne2853023:0

A customer brought in their friends iPhone that they would like restored. Sounds simple enough right? I even asked if there was a lock, passcode, or Apple ID on the device and was assured there was not. Easy peasy!

crwdns2853024:0crwdne2853024:0

Well as you may suspect, there was an Apple ID lock on the device, and seeing the prompt to log in after rebooting the phone was a horrible feeling. I contacted the customer to let them know that I wouldn't be able to get the phone to a functional state without the Apple ID lock being removed.

"So remove it."

I kid you not this woman just told me to remove the Apple ID lock. I had briefly explained why it was important to ask when she had dropped off the phone so I really didn't think it would be an issue. Oh boy was it.

I was told that "I brought this phone in here because you said you could remove the lock on it and wipe it clean for me"

Yeah. No.

I offered to give the device back to the customer free of charge despite the time spent on it as per policy, and even then was met with a poor attitude and disgruntled snark when the device was collected.

crwdns2853025:0crwdne2853025:0

Don't(not that you can anyway) mess with Apple ID Locks and don't ever tell someone "Yep I can reset your phone for you" unless you're sure there isn't any Apple ID lock on it.