Here's the beast we'll be dissecting. It's a rare 32GB version that's been having some white-screen issues (if you haven't heard, that's a common issue).

Now is the time to consider whether you want to risk destroying your ZEN. The risk is small if you do it right, but remember this: you're choosing to open it. If you break it, it's your fault. Don't be dumb, don't force things. Use your brain.