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Introduction |
| Use this guide to replace the fingerprint scanner in your Motorola Moto E6 Play phone (model). The fingerprint scanner is used to unlock the phone without the use of a password by recognizing the fingerprint pattern of an authorized user. | | Before you begin, download the [link|https://www.motorola.com/us/rescue-and-smart-assistant/p|Rescue and Smart Assistant|new_window=true] app to backup your device and diagnose whether your problem is software or hardware related.
Before using this guide, try [link|https://forums.lenovo.com/t5/Moto-G4-Moto-G4-Plus-Moto-G4/Fingerprint-sensor-stopped-working-properly/m-p/3456863#M7902|this forum], which contains suggestions for fixing the fingerprint scanner by entering safe mode or doing a factory reset. Keep in mind that this forum post is referring to the Moto G4 Plus, which is a slightly different phone. Despite this, the devices are similar enough for forum’s suggestions to be helpful if you are experiencing a software issue. However, if your fingerprint scanner no longer functions due to a possible hardware issue, the physical component may need to be replaced. | | | Before beginning any repairs, completely power off the phone and disconnect it from any external power, like a charger. | | | [br] |
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