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Use this guide to replace the fingerprint scanner in your Motorola Moto E6 Play phone (model). The fingerprint scanner is used to unlock the phone without the use of a password by recognizing the fingerprint pattern of an authorized user.
Before you begin, download the Software Fix app to backup your device and diagnose whether your problem is software or hardware related.
Before using this guide, try this forum, which contains suggestions for fixing the fingerprint scanner by entering safe mode or doing a factory reset. Keep in mind that this forum post is referring to the Moto G4 Plus, which is a slightly different phone. Despite this, the devices are similar enough for forum’s suggestions to be helpful if you are experiencing a software issue. However, if your fingerprint scanner no longer functions due to a possible hardware issue, the physical component may need to be replaced.
Before beginning any repairs, completely power off the phone and disconnect it from any external power, like a charger.
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crwdns2935267:0crwdne2935267:0Halberd Spudger$2.99
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Run the halberd spudger along the edges of the device. The back cover should easily pop off.
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To remove the cover on the motherboard, remove the 10 silver 3.90 mm Phillips screws attaching the cover to the board using the Phillips #0 screwdriver.
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crwdns2935267:0crwdne2935267:0Tweezers$3.99
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With the angled tweezers, remove the black cover to reveal the motherboard underneath.
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The bottom plastic piece covering the daughterboard can be seen by peeling back the tape covering the bottom section of the phone below the battery.
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To remove the cover, unscrew the six black 3.45 mm Phillips screws holding the cover in place using the Phillips #0 screwdriver.
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Remove the black cover piece using the angled tweezers.
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crwdns2935267:0crwdne2935267:0Tweezers$3.99
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Use the angled tweezers to pry off the metal head of the connecting piece from the main motherboard assembly.
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Use the angled tweezers to pull up on the two tabs connecting the scanner to the back plastic panel, and disconnect the fingerprint scanner from the back of the device.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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