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The newer Xelsis and GranAroma models produce unusually thick milk foam. It's annoying when you still don't get the cappuccino you're used to. We'll show you how to restore the old settings.
The instructions can also help with machines from Philips and Gaggia—the machines all come from the same manufacturer and are very similar in design.
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This is what the milk foam of the Xelsis or GranAroma should look like. If that's not the case, try the following solutions:
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The milk itself could be the problem. Try a different kind of milk and chill it before use.
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Thoroughly clean the milk system by hand. This is relatively easy and you should do it from time to time. Step 2.
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Check the air supply at the solenoid valve. This is more time-consuming, since you have to open up the machine and loosen the valve block. Step 4.
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Pull off the milk tube.
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Fold the lid over the coffee spout to the right.
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The "Cappucinatore" becomes visible. Carefully pull it out from the bottom and remove it.
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The "Cappucinatore" can be easily disassembled into five different parts. All parts have nozzles, that need to be cleaned. Those nozzles are sensitive, so don't use any sharp or pointed tools. Tooth picks are a good choice, but work carefully nonetheless.
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But first, place the parts in a cleaning solution made from milk system cleaner or dishwasher detergent. Then - carefully - clean the nozzles.
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Pay particular attention to the inlet nozzle. A good tip is to blow and suck the nozzles with your mouth.
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Reassemble everything and test. This usually solves the problem already.
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If it still doesn't work, the air intake on the inside could be blocked. The air intake manifold is located on the large block with four solenoid valves. You can recognize it by the foam filter.
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To get to the manifold, you have to unscrew the valve block and lift it up. The connections can remain in place, but if you want to work more freely, you can also remove them partially or completely. To remove them, follow the instructions here: Replace the Saeco Xelsis / GranAroma valve block.
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The cap over the intake manifold is stuck quite tightly. Use a metal spatula or a flat screwdriver alternately on the sides and gradually loosen it.
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There is a black seal under the cap. This seal holds a very delicate metal plate with a tiny hole.
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Carefully pull out the seal with tweezers.
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The metal plate doesn't have to be removed. It's enough to clean the surface with a (lint-free) cotton swab and alcohol. Perhaps a small speck of dust got stuck in the hole.
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If that doesn't help, the plate may be pressed too tightly by the seal. You can try cutting the sealing ring about 1 mm thinner with a sharp knife.
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Here you can see the entire intake. The plate is very thin and delicate. Note that the hole is not exactly in the middle, which ensures better swirling of the incoming air. If the plate is being held too tightly, this process is disrupted.
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Reassemble everything and replace the cap. Make sure the position is the same as before.
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Follow the steps in reverse order to reassemble your device.
Follow the steps in reverse order to reassemble your device.
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