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If your Nest Hello is losing charge faster than it used to, or refusing to power-on despite troubleshooting, this guide will help you access a faulty battery. The following steps will require the iFixit opening picks, Phillips #000 screwdriver, and tweezers. While removing the faceplate and casing from the device it is easy to damage the waterproofing O-Ring, so plan on replacing that as well.
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Insert the pick between the black faceplate and white casing of the Nest Hello.
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Pry the faceplate away from the device with the opening pick.
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Completely remove the faceplate from the device, do not be afraid to pull hard.
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Peel back the cover stickers and use the Phillips #000 screwdriver to remove the four screws.
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Insert opening pick between the white casing and the black internal circuitry and pry it out.
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Once the back casing is removed, disconnect the battery cable and remove the battery from the device.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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Any recommendations as to where we can find a replacement battery? Model #, specs?
Flujoy 280mAh/3.7V Replacement Battery for Nest C1241290 Vido Doorbell Wired NC5100US Hello 1ICP7/17/26
About $16 from Amazon
Battery and o-ring part source?
What is the replacement battery?
Search Amazon for the following and you should find several choices:
Nest Hello NC5100US C1241290 Video Doorbell Wired
