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Use this guide to replace the screen on your Motorola Moto Z Play by swapping out the screen/digitizer unit. The replacement screen assembly does not normally include the fingerprint sensor or the front camera flash. If these parts are not being replaced in addition to the screen/digitizer, they must be transferred from the old screen to the new one.
Before you begin, download the Rescue and Smart Assistant app to backup your device and diagnose whether your problem is software or hardware related.
Warning: Because of the strong adhesive securing the display, minimal clearance for inserting your tools, and high heat required, there's a good chance of accidentally damaging the display when removing it. If you're replacing the display anyway, then you don't have to worry—but if you intend to re-use the display, heed all warnings and work very carefully.
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If possible, drain the battery before disassembly. When the battery is charged, there's increased risk of a dangerous thermal event if the battery is overheated or damaged during repairs.
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If your display is cracked, completely cover it with packing tape to contain the glass shards and avoid injury.
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Prepare an iOpener and heat the front of the phone along its left edge for about two minutes, or until it's slightly too hot to touch. This will help soften the adhesive securing the display.
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For reference, refer to the first image, showing the back of the display assembly (right) after it has been removed from the phone (left).
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If you plan to re-use the display assembly, pay particular attention to the side edges. When slicing through the glue in this area, you must be careful to insert your tool less than 2 mm, or your tool will come in contact with the display panel and damage it.
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Playing cards are a safer, but much slower, prying tool. The soft paper cards are less likely to damage the display panel, which is good news if you plan to reuse it.
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Apply a suction cup to the display, near the middle of the left edge.
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Pull up on the suction cup with firm, constant pressure to create a slight gap between the front panel and rear case.
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This may require a significant amount of force, but you only need to open a very slight gap with the suction cup to insert your tool.
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If you have trouble, apply more heat to further soften the adhesive, and try again. The adhesive cools very fast, so you may need to heat it repeatedly.
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Insert an opening pick (or playing card) into the gap you opened behind the display.
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Slide the tool all along the left edge of the phone to slice through the adhesive securing the display.
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Heat the front of the phone between the display and the lower edge to soften the adhesive underneath.
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Slice through the glue under the lower bezel, being careful not to damage the fingerprint sensor.
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Slide or roll your tool past the lower edge of the fingerprint sensor and continue to the other side. Do not pry directly underneath the sensor.
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Continue separating the glue underneath the rest of the lower bezel.
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Heat the right edge of the phone to soften the adhesive securing the right edge of the display.
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Slide your tool along the right edge of the phone to separate the glue securing the display.
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Heat the front of the phone between the display and the top edge.
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Insert your tool at the top right corner of the phone, and begin to slide it underneath the top bezel to separate the glue.
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When your tool just passes the left edge of the earpiece speaker, stop.
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Slide or roll your tool over the top of the flash module for the selfie camera to avoid damaging it.
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If the display remains stuck, re-heat and slice the adhesive repeatedly as needed.
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Lift the display from the left edge and swing it open, away from the phone.
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While holding the display open, use the point of a spudger to pry up the locking tab on the fingerprint sensor cable's ZIF connector.
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At the opposite end of the phone, use your spudger to flip open the locking tab on the display cable connector.
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Gently pull the fingerprint sensor cable to slide it out of its socket, disconnecting it from the motherboard.
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Gently pull the display cable to slide it out of its socket on the motherboard.
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Apply heat for 2-3 minutes to the bezel area below the display on your old display assembly, in order to soften the adhesive securing the fingerprint sensor.
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Using your finger, press firmly on the outward-facing side of the fingerprint sensor until it separates from the display assembly.
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Slide an opening pick underneath the fingerprint sensor's flex cable, and carefully cut through the adhesive securing it in place.
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Remove the fingerprint sensor from the old display and set it aside.
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Apply heat for 2-3 minutes to the top bezel area above the display on your old display assembly, in order to soften the adhesive securing the front camera flash.
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Use the point of a spudger to push the outward-facing side of the camera flash until it separates from the display assembly.
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Slide an opening pick underneath the flash flex cable, and carefully cut through the adhesive securing it in place.
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Remove the front camera flash and set it aside.
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Carefully peel away and remove any remaining old adhesive from the fingerprint sensor.
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For best results, clean the adhered areas with isopropyl alcohol to help prep the surface for the new adhesive.
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Remove any remaining adhesive from the flash assembly as well. If desired, clean it thoroughly with isopropyl alcohol.
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Cut two pieces of L-shaped double-sided adhesive tape, and stick them firmly to the perimeter of the fingerprint sensor as shown.
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Use the flash assembly and a fine-point pen or marker to trace out an appropriately-sized piece of double-sided adhesive tape.
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Cut the tape to about the right size and shape and apply it to the front-facing side of the flash assembly.
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Remove any protective tapes or films from the back of your new display assembly.
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Peel off and remove the liner from the adhesive tape on the fingerprint sensor.
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Place your new display face-down, and carefully lower the fingerprint sensor into position on the back.
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Press firmly on the back of the fingerprint sensor for several seconds to allow the adhesive to bond and secure it in place.
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Peel away the liner from the adhesive tape on the flash assembly, and press the flash into place on the back of the new display.
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Peel away and remove all the old display adhesive from the body of your phone.
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Use the point of your spudger to scour away and remove any smaller bits of adhesive that remain stuck.
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For best results, clean the area underneath the removed adhesive with isopropyl alcohol to help prep the surface so the new adhesive bonds more strongly.
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If yours came with a paper liner, peel it away and remove it.
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Peel off and discard any remaining paper liner, exposing the adhesive on one side.
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Hold the adhesive sheet with the exposed adhesive facing down, and carefully align it into the lower edge of the phone.
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When it's correctly aligned, lower the rest of the adhesive sheet into the phone.
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Firmly press the adhesive into place.
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Use the flat edge of your spudger to press along the edges and hard-to-reach areas.
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Peel off and discard the plastic liner, exposing the display adhesive.
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Before sealing the display in place, connect the flex cables for the display and fingerprint sensor, and then power your phone on.
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Test all functions to make sure your repair was successful before sealing up the display.
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When your repair is tested and complete, press the display firmly into place and remove any plastic liners from the screen.
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Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Check out our Answers community for troubleshooting help.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Check out our Answers community for troubleshooting help.
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What kind of “3M VHB Double Sided Tape” is needed?
Could you link to the specific one in the parts list?
I am also confused about the Double Sided Tape. My kit seems to have come with everything I need except for this double sided tape!
i with that i had seen this before i let some third party company ruin my otherwise perfectly good phone
Followed exactly as written and successfully replaced screen on my water damaged Moto Z Play. Be sure to test everything before sealing the screen to adhesive. I didn’t test the camera prior to sealing the screen and don’t feel like opening it back up! Purchased the $99 kit with screen and tools. Unfortunately, the iOpener didn’t last second time in the microwave and leaked even after waiting 10 minutes per directions.
Screen successfully replaced. I managed to crack the plastic backing plate of the front-facing LED, but that doesn’t matter. The last bit about the heavy stack of books was rather silly in my opinion. I heated the screen with a hairdryer and pressed the phone screen down on a soft mouse mat. I don’t a have microwave, so I couldn’t use the provided iOpener at all.
