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Follow this guide to remove and replace the fingerprint sensor on the Moto X4.
Before you begin, download the Rescue and Smart Assistant app to backup your device and diagnose whether your problem is software or hardware related.
The guide instructs you to fully detach the screen before removing the fingerprint sensor. You can choose to keep the screen attached while removing the fingerprint sensor, but you risk straining and damaging the display cable in the process.
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Heat an iOpener and apply it to the left edge of the phone for two minutes.
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As you wait, take note of the the following areas:
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Display cable—be careful not to slice too deeply near the edge here, or you may damage the display cable.
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Fingerprint sensor cable—be careful not to slice too deeply near the edge here, or you may damage the fingerprint sensor cable.
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Apply a suction cup to the screen, as close to the heated edge as possible.
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Pull on the suction cup with strong, steady force to create a gap in the seam.
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Insert the point of an opening pick into the gap.
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Slide the opening pick along the edge to slice through the adhesive.
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Leave an opening pick in the seam to prevent the adhesive from re-sealing.
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Heat the top edge of the phone with an iOpener.
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Carefully slice around the corner and through the top edge to separate the adhesive.
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Heat the screen's right edge with an iOpener.
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Be careful not to slice too deeply near the cables to avoid damaging them.
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Use an opening pick to slice along the right edge to separate the adhesive.
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Repeat the previous steps to heat and slice the bottom edge of the phone.
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Carefully lift up the left edge of the screen and cut away remaining adhesives with an opening pick.
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Swing open the screen and prop it up with a small box as you work on disconnecting the flex cables.
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Slide the point of a spudger underneath the fingerprint sensor cable and gently pry up to loosen the cable from the phone.
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crwdns2935267:0crwdne2935267:0Tweezers$4.99
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Use the point of a spudger to flip up the lock bar on the fingerprint sensor's ZIF socket, near the bottom right of the phone.
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Use tweezers to carefully slide the fingerprint sensor cable out of the socket.
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Use an opening tool to flip up the wide lock bar on the display cable's ZIF socket, near the top right of the phone.
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Use tweezers to carefully slide the display cable out of the ZIF socket.
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Remove the screen.
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Apply a heated iOpener to the fingerprint sensor for one minute to soften the adhesive gasket.
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Slide the point of a spudger under the fingerprint sensor cable and gently pry to loosen the cable from the screen.
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Use an opening tool to pry up and loosen the fingerprint sensor from the screen.
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Remove the fingerprint sensor.
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To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Motorola Moto X4 Answers community for help.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Motorola Moto X4 Answers community for help.
