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Follow this guide to remove or replace the fingerprint sensor in a Motorola Moto E6 Plus.
Before you begin, download the Rescue and Smart Assistant app to backup your device and diagnose whether your problem is software or hardware related.
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Use an opening tool or your fingernail to pry the back cover away from the frame using the notch at the bottom right corner.
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Use an opening tool or your fingernail to release the clips on the right edge by sliding up and around the top right corner.
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Continue to slide the opening tool or your fingernail across the top edge to release the clips securing the back cover to the frame.
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Continue to slide the opening tool or your fingernail down the left edge to release the clips.
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Remove the back cover.
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Use a spudger or your fingernail to remove the Micro SD card, the Micro SIM card, and the Nano SIM card.
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Use a pair of tweezers to remove the sticker covering the screw below the audio jack port.
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Use a Torx T3 driver to remove the five 3.6 mm-long screws securing the motherboard cover to the frame.
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Use a Phillips screwdriver to remove the two 3.1 mm-long screws.
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Use a pair of tweezers to peel back the sticker covering the volume buttons.
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Use an opening tool to release the clip to the left of the motherboard flex cable.
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Insert a spudger along the left edge of the motherboard cover to loosen the clips.
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Use an opening tool to release the clip next to the rear cameras.
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Use a pair of tweezers to peel off the sticker on the top edge of the motherboard cover.
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Use a spudger to lift up the left edge of the motherboard cover to loosen the clips.
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Use a spudger to push and dislodge the fingerprint sensor off of the motherboard cover.
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Use your fingers to twist the motherboard cover counterclockwise to release the clips securing the motherboard cover.
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Use the tip of a spudger, an opening tool, or your fingernail to flip up the small, hinged locking flap on the fingerprint sensor ZIF connector.
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Pull the fingerprint sensor ribbon cable straight out of the connector to remove it.
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Remove the fingerprint sensor.
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To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Motorola Moto E6 Plus Answers community for help.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Motorola Moto E6 Plus Answers community for help.
