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Follow this guide to replace a cracked or damaged screen on the Motorola Moto E5.
Before you begin, download the Rescue and Smart Assistant app to backup your device and diagnose whether your problem is software or hardware related.
This guide requires the removal of the battery. We recommend not re-using the old battery, as removing it can deform it slightly and potentially cause safety issues if you re-use it. Replace the battery along with the screen.
For your safety, discharge the battery below 25% before disassembling your phone. This reduces the risk of a dangerous thermal event if the battery is accidentally damaged during the repair.
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Use a SIM eject bit, SIM eject tool, or paper clip to remove the SIM card from the phone.
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Prepare an iOpener and heat the back of the phone along one edge for about two minutes, or until it's slightly too hot to touch. This will help soften the adhesive securing the back cover to the phone.
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Apply a suction handle to the back cover, near the middle of the edge you heated up.
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Pull the suction cup with firm, constant pressure to create a slight gap between the phone's frame and the back cover.
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Insert an opening pick into the gap.
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Slide the opening pick along the edge of the phone, cutting through the adhesive securing the back cover to the phone's frame.
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Use the iOpener to heat the back of the phone along its bottom edge for about two minutes, or until it's slightly too hot to touch.
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Continuing sliding the opening pick down and cut the adhesive around the bottom of the phone.
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Use the iOpener to heat the back of the phone along the other edge for about two minutes, or until it's slightly too hot to touch.
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Continue cutting through the adhesive along the side of the phone.
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Use the iOpener to heat the back of the phone along its top edge for about two minutes, or until it's slightly too hot to touch.
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Continue cutting through the adhesive along the top edge of the phone.
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There are some areas around the edge that are held down with plastic clips. The opening pick should detach most of the clips. If not, insert an opening tool into the gap and pry the back cover up to release the clips.
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Once all the adhesive is cut, carefully lift the back cover off the back of the phone.
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crwdns2935267:0crwdne2935267:0Magnetic Project Mat$19.95
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Remove the following Phillips screws securing the fingerprint sensor cable cover:
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One 1.6 mm screw.
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One 3.8 mm screw.
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crwdns2935267:0crwdne2935267:0Tweezers$4.99
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Use a pair of tweezers to remove the fingerprint sensor cable cover.
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Use a spudger to pry up and disconnect the fingerprint sensor cable connector.
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crwdns2935267:0crwdne2935267:0Tesa 61395 Tape$5.99
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Remove the back cover.
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Remove the eleven 3.8 mm-long Phillips screws securing the midframe.
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Insert your fingernail or the flat end of a spudger into the notch at the bottom of the midframe.
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Pry up with your fingernail or the spudger to loosen the midframe and remove it.
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Use the point of a spudger to pry up and disconnect the battery connector.
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Use a pair of tweezers to peel up the two battery adhesive tabs at the bottom of the battery.
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Slowly pull the battery adhesive tabs to release them from the bottom of the battery.
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If the adhesive strips broke and you can no longer access them, insert a plastic card in between the bottom of the battery and the phone's frame.
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Carefully push the card down and inward to wedge it underneath the battery and pry it up.
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If you successfully removed the adhesive strips, insert the flat end of a spudger in between the bottom of the battery and the phone's frame.
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Lift up the battery to free it from its recess and remove it.
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Before installing the new battery, be sure to remove any broken adhesive strips that were left behind.
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Remove the four 3.8 mm-long Phillips screws securing the daughterboard.
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Use a spudger to pry up and disconnect the daughterboard cable connector from the daughterboard.
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Use the flat end of a spudger to pry up the daughterboard and free it from its recess.
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The daughterboard is still attached to an antenna cable, so lift the daughterboard up from the left side of the phone and flip it over its right side to prevent ripping the antenna cable out.
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Use the point of a spudger to pry up and disconnect the antenna cable connector on the motherboard.
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crwdns2935267:0crwdne2935267:0Tweezers$4.99
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Use your fingers or a pair of tweezers to detach the antenna cable from its groove along the side of the phone.
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Remove the daughterboard and antenna cable.
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Use the point of a spudger to pry up and disconnect the daughterboard cable from the motherboard.
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Use a spudger to pry up and disconnect the display cable from the motherboard.
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Use a pair of tweezers to peel up and remove the tape covering the volume button connector.
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Use the point of a spudger to flip up the black locking lever on the volume button connector.
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Use a pair of tweezers to pull the volume button cable straight out of its connector.
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Slide an opening pick along the underside of the volume button cable to cut the adhesive and free it from the motherboard.
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Remove the two 2.9 mm-long Phillips screws securing the motherboard.
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Insert the point of a spudger anywhere in between the motherboard and the phone's frame.
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Pry the motherboard up to free it from its recess and remove it, making sure it doesn't snag on any of the cables and connectors.
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Use the flat end of a spudger to pry up and free the earpiece speaker from its recess.
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Use your fingers or a pair of tweezers to remove the earpiece speaker.
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Insert an opening pick into the gap between the volume buttons and the phone's frame.
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Slide the opening pick along the volume buttons to cut the adhesive securing it to the phone's frame.
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Use a pair of tweezers to remove the volume buttons from the phone's frame.
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Insert an opening pick underneath the daughterboard cable near the motherboard connector at a 45-degree angle.
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Slide the opening pick along the underside of the cable, slicing the adhesive and removing the cable from the phone.
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Only the frame, the LCD screen, digitizer assembly, and display cable remain.
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To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Check out our Motorola Moto E5 Answers community for troubleshooting help.
To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Check out our Motorola Moto E5 Answers community for troubleshooting help.
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