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Use this guide to replace the power port (aka charging port, barrel jack, or power connector) in your HP EliteBook 845 G7 laptop.
If your power port has a loose connection, is obviously damaged, or if your laptop isn't reliably charging, it may be time to replace the charging port.
Before starting this repair, test your laptop with another cable to make sure the issue is with the port itself and not with your charging cable.
Still under warranty? Contact HP to learn your warranty status, receive a repair under warranty if eligible, or for further warranty information.
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crwdns2931653:01crwdne2931653:0 Before you begin
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Save your work, fully shut down your laptop, and unplug all cables.
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Use a Phillips screwdriver to fully loosen (but not remove) the five captive screws securing the bottom cover.
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Position your laptop so the rear edge (with the screen hinge) is closest to you.
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Insert the flat end of a spudger between the rear edge of the bottom cover and the frame, near the middle screw and ELITEBOOK text.
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Use your spudger to pry up the cover to release the clip securing it.
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Leave the spudger inserted under the bottom cover for the next step.
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Slide your spudger along the rear edge toward one of the corners to release the rear edge clips.
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Rotate your spudger around the corner and up the edge to release the clips securing the short edge of the cover.
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Reinsert the flat end of a spudger near the ELITEBOOK text.
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Repeat the previous step for the other side of the cover to release the remaining clips.
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Lift and remove the bottom cover.
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crwdns2931653:07crwdne2931653:0 Disconnect the battery
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Position your laptop so the front edge (opposite the screen hinges) is closest to you.
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Use the point of a spudger or your fingernail to push on alternating sides of the battery's sliding connector to walk it completely out of its socket.
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crwdns2931653:08crwdne2931653:0 Disconnect the power connector cable
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Use the point of a spudger or your fingernail to push on alternating sides of the power connector's sliding connector to walk it completely out of its socket near the left hinge.
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Take a Picture: Before removing the cable, you may want to take a photo of the wiring for easy reassembly.
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Use tweezers or your fingers to pull the power connector cable out of its clip.
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Use a Phillips screwdriver to remove the 4.5 mm‑long screw securing the power port.
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Use tweezers or your fingers to lift the port out of its recess and remove it.
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Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before you install it.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler. Depending on your region, used HP devices and parts can be returned for reuse or recycling through the HP Planet Partners program.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before you install it.
To reassemble your device, follow these instructions in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler. Depending on your region, used HP devices and parts can be returned for reuse or recycling through the HP Planet Partners program.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
