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If the computer won't load past the startup screen or randomly crashes during normal operation, there isn't enough RAM or the RAM is damaged and needs replacement.
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Eject the battery from the computer by sliding the two clips on the bottom of the computer toward the center of the computer.
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Slide the battery out as shown in the picture.
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Using a Phillips #1 screwdriver, remove the small screw next to the disc engraving shown in the picture.
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Gently slide the optical drive out of the side of the computer.
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Locate the two corner grips on the hinge side of the computer.
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Using a metal spudger, remove the two corner grips to reveal the screws.
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Remove the 11 small screws on the bottom of the computer that are shown in the picture.
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Remove the 2 small screws that are on the bottom side of the disc tray slot.
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Using a spudger, pry around the edges of the keyboard until all clips are disengaged and the keyboard is loose from the computer.
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To disconnect the ribbon connector, flip up the black clip shown in the picture.
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Gently pull the ribbon until disconnected.
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Disconnect the other two ribbon connectors underneath the keyboard by fliping up the black clips.
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Remove the 4 small screws shown in the picture.
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Disengage the face plate clips by prying the case away from around the outer edge of the face plate with a metal wedge.
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The face plate can then be lifted away from the computer.
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Remove the 2 black screws holding the hard drive to the computer frame.
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Gently slide the hard drive away from the motherboard to disconnect it.
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After it's disconnected, lift the hard drive up to remove it from the computer.
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Remove the 2 screws holding the motherboard into the case of the laptop.
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Remove the connections around the motherboard.
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Remove the screw holding the WiFi chip in place.
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Slide the chip away from the motherboard and set it elsewhere inside the computer.
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Flip the motherboard over to access the underside revealing the RAM.
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Remove the RAM chip by simultaneously prying the 2 spring clips away from the RAM.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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is this laptop model ram upgradable?