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My wife's Elvie Stride got some milk inside and suddenly stopped working. I was able to take it apart and disconnected the battery. After cleaning the milk off and letting everything dry, it charged properly and started working again.
This isn't a proper disassembly guide, but hopefully it gives you the courage to pop yours apart if it stops working!
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Take off the rubber sleeve around the case.
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The two halves of the clamshell are held together by about 9 plastic snaps - no screws or glue.
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A handful of guitar picks and gentle prying on each side should be sufficient to pop it open.
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Four T6 Torx screws hold a black piece of plastic into the front clamshell.
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The battery is held in place by a small bit of adhesive. A spudger and light force is sufficient to remove it.
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The PCB is held into the black plastic bracket with three T6 Torx screws. Remove these, and the device is almost completely disassembled!
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The battery connector pops vertically out of the socket (not by sliding parallel to the PCB).
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We can identify a few key components on the board:
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Nordic Semi nRF52832 (Bluetooth chip)
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Winbond 25Q32JV 32MB SPI Flash
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TI BQ25601 battery charge controller
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WCH WC340H USB-UART controller
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.
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my battery keeps disconnecting inside the hub, not sure how to fix it but that could be a common issue with them.
I didn't have a guitar pick on hand but was able to use an old gift card to open this up. Any credit card would work here.
what battery is used? is it a common size one can buy easily, with a standard connector?
It's a standard 18500 li-ion cell, nominally 2300mAh. I can't identify the connector but it looks similar to a Molex Pico-EZmate.
The connector is shrink-wrapped onto the battery, and could probably be removed and taped onto a new one.
The battery connector definitely comes away too easily from the board. If my wife's does it again, I'm thinking I'll see about using a dab of hot glue to see it down. It could damage it but only one way to find out. @angeladarby
Good luck
I just opened and fixed mine. Took less than a minute to fix it. The battery is connected by a red and black wire to a white piece that I needed to press back into the board. Don't be afraid to open it up.
The machine has milk inside it, I put it in the wrong direction and it suction the milk and now it doesn’t work please help
What worked for me was to open it up, disconnect the battery, clean up any visible milk (a Q-tip and a little bit of water will work), let it dry, reconnect the battery, and then try charging it.
I had a similar problem. I didn’t seal it right and milk got into the actual pump. I took it apart and turned it on and could hear milk inside still. I took the rubber piece off where the two nipples are and cleaned it with a q tip then I took the 3 screws off the actual pump cleaned that out then turned the pump on for a few minutes and it blew out the remaining milk. Works like new again. Hope thats helpful
My daughter says I saved her life, but I credit you sir. Worked perfectly.
Thanks for posting this! Ours stopped working after sucking milk into the hub, but after finding this I began trying to pry it open. While I was struggling with it, it powered back on so I now have it running in a sealed container of rice. Opening it is a challenge that can wait for now; I had several plastic pry tools but the way it is designed around the join of the clams makes it very difficult to get any leverage. Hopefully it won't need to be opened... Thanks all!
