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Dell XPS 15 9560 Touchpad Replacement

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How to replace a scratched, cracked, or unresponsive trackpad on a Dell XPS 15 9560 laptop.

Before using this guide, check for other possible causes of trackpad issues.

  • Trackpad Drivers: Your issue may be related to drivers. Watch this video by MDTechVideos for a fix.
  • Dust or Debris: Clean the trackpad by spraying isopropyl alcohol on a microfiber cloth. Apply medium pressure and wipe in small circles on and around the trackpad.

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  1. Dell XPS 15 9560 Touchpad Replacement, Back Panel: crwdns2935265:01crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Before beginning, unplug the charger and any peripheries. If possible, discharge your battery below 25%.

    • Shut the laptop down.

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  2. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:02crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Using a T5 Torx screwdriver, remove ten 4.0 mm screws from the back panel of the laptop.

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  3. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:03crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Using a Phillips screwdriver, remove two 5 mm screws underneath the XPS badge door.

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  4. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:04crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Wedge the scribe between the backplate and remove the bottom base cover.

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  5. Dell XPS 15 9560 Touchpad Replacement, Battery: crwdns2935265:05crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Using a T5 Torx screwdriver, remove the six 4.0 mm screws.

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  6. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:06crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Unplug the battery cable.

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  7. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:07crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the battery.

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  8. Dell XPS 15 9560 Touchpad Replacement, Hard Drive: crwdns2935265:08crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Using a Phillips #0 screwdriver, remove four 4.0 mm screws of the hard drive bracket.

    • Unplug the hard drive cable.

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  9. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:09crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the hard drive bracket. Then, unplug and remove the hard drive.

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  10. Dell XPS 15 9560 Touchpad Replacement, Trackpad: crwdns2935265:010crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Remove the two 5 mm mounting screws.

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  11. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:011crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Use a screwdriver to remove the single 5mm screw securing the silver plate.

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  12. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:012crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Lift the latch and pull out the smallest cord.

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  13. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:013crwdnd2935265:01crwdnd2935265:02crwdne2935265:0 Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:013crwdnd2935265:02crwdnd2935265:02crwdne2935265:0

    • Unplug the black cord.

    • Unplug the cord with a white plug.

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  14. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:014crwdnd2935265:01crwdnd2935265:02crwdne2935265:0 Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:014crwdnd2935265:02crwdnd2935265:02crwdne2935265:0

    • Gently pull the white ribbon cables out from their housings. To disconnect, use a spudger or your fingernail to gently lift the looped tab away from the connector. It should pop up easily.

    • Next, use the spudger or your fingernail to push the plastic tab away from the socket. It should move slightly.

    • Now, pull the white ribbon cables out.

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  15. Dell XPS 15 9560 Touchpad Replacement: crwdns2935265:015crwdnd2935265:01crwdnd2935265:01crwdne2935265:0

    • Lift the laptop as shown.

    • Separate the touchpad from the keyboard.

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To reassemble your device, follow these instructions in reverse order.

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Taylor Hancock

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ERAU-RAUCH-S22S2G6

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