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How to replace a scratched, cracked, or unresponsive trackpad on a Dell XPS 15 9560 laptop.
Before using this guide, be sure to check that there is nothing else that could be causing or contributing to issues with the trackpad. One possible issue could be with your trackpad drivers. Here is a video by MDTechVideos that explains how to fix this issue. Another possible issue is that your trackpad has dust or debris on it. Fix this by spraying isopropyl alcohol on a microfiber cloth, then apply medium pressure the the surface of the trackpad and wipe the cloth in small circles on and around the trackpad.
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Using a T5 Torx screwdriver, remove ten 4.0 mm screws from the back panel of the laptop.
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Using a Phillips #2 screwdriver, remove two 5.0 mm screws underneath the XPS badge door.
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Wedge the scribe between the backplate and remove the bottom base cover.
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Using a T5 Torx screwdriver, remove the six 4.0 mm screws.
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Using a Phillips #0 screwdriver, remove four 4.0 mm screws of the hard drive bracket.
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Unplug the hard drive cable.
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Remove the hard drive bracket. Then, unplug and remove the hard drive.
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Shutdown & unplug your laptop.
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Remove the two 5 mm mounting screws for the touchpad.
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Remove the 5mm screw to allow removal of the plate.
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Unplug the small cord from its slot on the board.
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Unplug the black cord from the board.
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Unplug the cord with a white plug from the board.
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Gently pull the white ribbon cables loose from their housings.
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Lift the laptop so it's in the open position as shown.
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Push the touchpad free from the keyboard side of the laptop.
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To reassemble your device, follow these instructions in reverse order.
To reassemble your device, follow these instructions in reverse order.