The troubleshooting page can be found here.
Background and Identification
The release date of this device is October 2014. It can be identified by model number TBS-2218-01.
This headset includes a pair of headphones with a detachable microphone. It also comes with an adapter that plugs into an Xbox One controller so you can use it to play over Xbox Live. The adapter has built-in buttons for controlling the sound volume and muting the sound, making it easy to control these functions from the controller.