HP 14-dq0055dx Repair

For troubleshooting issues regarding your HP 14-dq0055dx please visit this troubleshooting page for additional help.

The HP 14-dq0055dx is a low-profile laptop, released in July of 2022, within the HP 14-dq0000 series. HP 14-dq0000 is a series created by HP, formally known as Hewlett Packard, to keep up with the public demand for powerful and low-profile laptops. The HP 14-dq0055dx is still available for purchase through multiple major retailers such as BestBuy, Walmart, and Amazon. The laptop is a 12.76 x 8.86 x 0.71-inch slim jet-black laptop that utilizes an

Intel® Celeron® N4120 microprocessor to run all the necessary programs a user might need. The HP 14-dq0055dx can also make recordings and complete video calls using the integrated HP True Vision 720p HD camera, with dual array digital microphones.

The HP 14-dq0055dx has not had any product recall issued. A similar product made by HP was reported to have had a battery malfunction in 2019, almost causing a fire. However, this malfunction was believed to be caused by improper storage of the device.

This indigo-blue 14-inch laptop has textured surfaces all over. The screen is surrounded by black trim with an HP logo in the center just below the screen. Also contains a jet-black keyboard with an indigo-blue touchpad. You can locate the model number (14-dq0055dx) on the bottom side of the device.

• Product number 2Q1H1Ua
• Product name HP Laptop 14-dq0005dx
• Microprocessor Intel® Celeron® N4020 (1.1 GHz base frequency, up to 2.8 GHz burst frequency, 4 MB L2 cache, 2 cores)
• Chipset Intel® Integrated SoC
• Memory, standard 4 GB DDR4-2400 SDRAM (1 x 4 GB)
• Video graphics Integrated Intel® UHD Graphics
• Hard drive 64 GB eMMC
• Optical drive Optical drive not included
• Display 14" diagonal, HD (1366 x 768), micro-edge, BrightView, 220 nits, 45% NTSC
• Keyboard Full-size, jet-black keyboard
• Wireless connectivity Realtek 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 combo
• Expansion slots 1 multi-format SD media card reader
• External ports 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
• Minimum dimensions (W x D x H) 32.4 x 22.5 x 1.79 cm
• Weight 1.46 kg
• Power supply type 45 W Smart AC power adapter
• Battery type 3-cell, 41 Wh Li-ion
• Webcam HP True Vision 720p HD camera with integrated dual array digital microphones
• Audio features Dual speakers

• Operating system Windows 10 Home in S mode
• Software included McAfee LiveSafe™
• Pre-installed software Netflix
• Software - Productivity & finance 1 month trial for new Microsoft 365 customers

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