faulty fingerprint sensor help

The fingerprint sensor hasn't been working for a few weeks; it keeps showing a message saying there's a software problem. It hasn't gotten wet or been dropped, I don't know what the problem could be.

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0

crwdns2947414:01crwdne2947414:0:

* Sensor can't created

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0