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Launched in January, 2023 with 13th generation Intel H series processors and available with an RTX 3050 4GB. It has an aluminium and magnesium chassis, a 14.5" 2880x1800 OLED display and is identified by the model number UX3404.

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Warranty rejected due to humidity

As have experienced the worst customer service from ASUS. False claims from service agent and company to defend the issue caused during service. My laptop have stopped working and when I went to service center my warrenty was rejected giving as explanation like humidity caused mould formation and thus rejecting the warranty. This is unethical from ASUS. I am from India and is there any contact to help on this issue? Humidity is the reason for mould formation company like Asus is taking advantage of it.

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Water damage is the devil of electronic repair. As someone who used to repair electronics for a job, the moment I see water damage inside, I pack it back up, and give it back to the customer. Which is what they have done here. so,

a) this isn't a wty repair, because wty doesn't cover water damage.

b) water damage is near impossible to achieve a long-term, guaranteed repair. You only need to search for "water damage" on this forum to see why.

You are, unfortunately, stuck in the same position as if you had dropped the device from a height: non-functional due to user abuse.

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My issue with the device is os not booting after the service agent put my SSD to a new device which have issues which was having issues in camera detection. There is no water or liquid on the device I have and the service agent claimed this after device stoped working as SSD got corrected with the new board which service agent brought. Service agent fraimed the issue to cover service issue.

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