crwdns2933423:0crwdne2933423:0

Released in 2019, the Asus ZenBook Pro Duo UX581GV is a unique laptop with a main 15-inch OLED touchscreen along with a secondary touchscreen just above the keyboard.

Keyboard not working after I turn on my computer.

When I am done using my computer I shut it down for the day, unfortunately when I turn it back on the keyboard does not work, minus the mousepad and four buttons above the keypad. The only solution I have found is restarting it using the touchscreen or mousepad, after that the keyboard starts working again. My first thought was it was a windows update error but I have done research and since this keyboard is attached, not via the USB, it might not be related to the issues with the windows update 25H2. I have done windows scans and pc health checks but nothing has fixed it, so now I am thinking it is a hardware problem. Could this be a hardware or software issue? Any suggestions?

crwdns2934081:0crwdne2934081:0 crwdns2934083:0crwdne2934083:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 1
crwdns2934285:0crwdne2934285:0

crwdns2933313:01crwdne2933313:0

crwdns2934051:0crwdne2934051:0

It’s most likely a software or firmware issue rather than a hardware problem. Since your keyboard works after a restart but not after a full shutdown, it suggests that the drivers or firmware aren’t initializing properly during a cold boot. The most common cause is Windows Fast Startup, which can interfere with device initialization. Try turning off Fast Startup in your power settings, then shut down and restart the computer to see if the problem goes away. If that doesn’t help, update your BIOS, chipset, and keyboard drivers, as outdated firmware can also cause this behavior. Only if the issue continues after those steps should you consider a possible hardware problem, like a loose internal keyboard connection.

crwdns2934105:0crwdne2934105:0

crwdns2889612:0crwdne2889612:0 2

crwdns2947414:01crwdne2947414:0:

Turning off Fast Startup fixed the issue! Thank you!

crwdns2934271:0crwdnd2934271:0crwdne2934271:0

crwdns2934285:0crwdne2934285:0

crwdns2934229:0crwdne2934229:0

Meowster999 crwdns2934231:0crwdne2934231:0
crwdns2936625:0crwdne2936625:0:

crwdns2936751:024crwdne2936751:0 2

crwdns2936753:07crwdne2936753:0 9

crwdns2936753:030crwdne2936753:0 49

crwdns2942667:0crwdne2942667:0 49