dock cant update firmware

when i plug my dock into the wall no light shows up, only the red locked light, then when i connet my laptop to it i can see in device manager but none of the connections work and i mean none, when i try to update the firmware it says the usb audio n/a or Can't connect to Synaptics VMMxxxx DP hub IC

crwdns2934089:0crwdne2934089:0 crwdns2934093:0crwdne2934093:0

crwdns2934109:0crwdne2934109:0

crwdns2889612:0crwdne2889612:0 0
crwdns2934285:0crwdne2934285:0