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The Galaxy A11 is a lower-midrange slate Android smartphone released by Samsung in May 2020. Identifiable by model number SM-A115 (followed by variant or carrier-specific character).

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Why is my phone malfunctioning?

My phone refuses to turn off when am done using my phone. Anytime I try to lock it, by tapping my screen it doesn't turn off and it was never like this. I keep getting a notification saying " USB connector connected or sometimes it says disconnected, but when am charging my phone, if I tap the screen twice it locks and it doesn't show that notification, but when I unplug my phone email it goes back to malfunctioning

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Hi @favourvincent

Try using the phone in safe mode and check if it mainly works OK.

Be aware that only system apps and services work OK in safe mode, but it should be able to be screen locked etc.

If it works OK in safe mode, then a 3rd party app (app downloaded and installed by you) may be the cause of the problem.

The trick is to find out which one it is.

You will need to uninstall each 3rd party app, one by one, and test the phone in normal mode between each uninstall to check if it is OK or not.

When it works OK in normal mode, the last 3rd party app that was uninstalled was the culprit.

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favour vincent crwdns2934231:0crwdne2934231:0
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