Why is my Redmi phone stuck on the logo?
Sorry, why did my Redmi 9C hang, then I tried to restart it but it wouldn't turn on and was stuck on the logo, even though the battery was in good condition? Thank you
crwdns2934109:0crwdne2934109:0
Sorry, why did my Redmi 9C hang, then I tried to restart it but it wouldn't turn on and was stuck on the logo, even though the battery was in good condition? Thank you
crwdns2934109:0crwdne2934109:0
@hisninamrina that is usually caused by your phone not being able to "read" the firmware. Normally we do not deal with firmware/software or password issues on here. Since it is possible that your issue is hardware related, you will need to first rule out a software issue. For that, try a force restart:
If that does not work you probably will have to try a factory reset. Careful with that since it will delete all of your files (music, pictures, SMS, contacts etc.) You will also need the email address/username as well as the password you've used when you first setup the phone. Without it, you wont be able to access (sort off ;-) the phone after the reset.
erase all your data.
Let us know what you find out.
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