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HP Envy x360 is a line of laptops made by the company since 2014. They feature a touchscreen and a fully rotating display.

Screen not turning on after replacement

So, my hinge broke off of the back cover on my HP envy x360 15ey0002nc about two months ago, I tried to open the laptop up and in the process broke the screen, which already had the glass broken from closing the laptop with the broken hinge.

After waiting for all the parts to be shipped I finally got to replacing the back cover and the screen, I transferred all the cables and components to the new back cover, but when I connected the screen and power the laptop back on the new screen wouldn’t turn on. When I tried putting the old screen back just to see if it lights up it also didn’t work.

An important thing to note is that during the replacement of the screen this small (same size as the one in the screen bezel) magnet just appeared out of nowhere and I don’t know where it came from. Anyway I trued restarting the laptop, resetting the BIOS, even updating the graphics drivers and nothing seems to help. I also wanna mention that with an external monitor the laptop works fine and everything else is working.

i came across a post on Reddit talking about the hall sensor cutoff switch for the screen, that’s normally used to detect when the laptop is closed to turn of the screen, and that it might be stuck in the off position and that’s why the screen isn’t working. However I haven’t been able to locate the hall sensor, even though I know where the magnet in the screen bezel is. Would anytime be able to help me fix this issue?

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Hi @atjov_david

With the laptop turned on, try shining a flashlight at an angle close to the screen and check if you can see any images at all on the screen.

They will be very faint if they are there, so trying this in a darkened room may help.

If you can see images then there's a backlight problem. Either a faulty backlight power supply, faulty LVDS cable/cable connection or a faulty screen.

It could be the missing magnet so try running the magnet (or a different one) around the edges of the keyboard/top panel (where the screen bezel would would come close to when the lid is closed) and check if the screen turns on or not. Usually though the magnet is used to turn the display off i.e. lid closes and the magnet operates a magnetic switch on the motherboard. Lid opens and switch releases.

If the magnet does affect the switch then the location of the switch is under where you're holding the magnet on the top panel.

If you can't see any images, then it's a faulty LVDS cable/cable connection or a faulty screen.

What is the model number of the motherboard (printed on the board) in case the schematics may need to be found if a replacement board component part is required?

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