LG Washing Machine WM2501HVA will not turn on.
LG Washer Machine WM2501HVA.
Initial Problems:
About 2 months ago, my washer began turning off in between the wash and rinse cycles with increasing frequency. It would give error code PF (power failure) each time it was turned back on. This past week it stopped turning on at all. It is direct drive, but even turning the tub manually from the inside does not cause it turn on, even momentarily. Also, turning the tub manually now requires significantly more force. It used to spin freely and now it does not. Also, I found this gasket laying inside the tub at some point. I am not sure if it belongs to the washer.
Tests / Diagnoses :
I tested the Power Cord, Noise Filter, Cold Water Inlet Valve, and Hot Water Inlet Valve for continuity. The PC and NF passed, the Valves failed. Additionally, the Valves had a lot of buildup in them. From another post I read, I assume it was melted resin from my old water heater that I recently had replaced. The Control Board has a blown component on it.
Repairs Attempted:
I replaced the Valves and the Control Board.
"New" Problems:
The same as before – the washer will not turn on and turning the tub manually does not cause it to turn on, even momentarily. The replacement Valves did not test positive for continuity, but I went ahead and installed them anyways. There is a light on the Control Board that I assume turns on when it is receiving power, but it is not turning on even when everything is plugged in.
I don't think the User Control and Display Board is the problem since the Control Board is not receiving power. Even if the replacement Valves are bad, that should not prevent the washer from starting. The wall outlet is indeed putting out 120 volts by the way. If the replacement Control Board is not bad then I am at a loss as to what the problem could be at this point.
I do not have the kind of money to hire someone to fix this or to buy a replacement, so any help would be a life saver!
Edit 1: Out of desperation, I removed the replacement Control Board and tested continuity of the fuse – negative. I'm 99% sure ShopJimmy sent me a bad Control Board! Unfortunately, you cannot just remove and replace the fuse – it is epoxied into place and I do not want to mess with it since it is still returnable/replaceable. I will edit again when I have an update.
Update (09/24/25)
Hi @jayeff and @michealinglis, thank y'all so much for your answers. It's taken me awhile but I've taken apart my washer and taken my multimeter to it following the guide on page 22 of the manual. Here is that page with my notes: WM2501H Copy
I'm not really experienced with anything electrical at all, so I'm not sure I'm using my multimeter correctly (I found the user guide for it but am still not sure). At this point it seems like I will need to replace some, if not all, of the wiring at this point? I haven't looked up the cost for other parts yet, but at that point, for me, it is no longer worth trying to fix it if I have to pour any more money into it. Similar used models in my area are cheaper than the CB replacement.
Let me know what you think. Thanks!
Also the tub spins freely now. I did undo the whole stator/rotor assembly for testing. Not sure if that fixed it or if it had something to do with it being plugged in with the shorted initial CB replacement.
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