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Repair, disassembly, and troubleshooting information for the 3rd generation Moto G 5G, a Motorola smartphone. Released in 2024. Identified by model number XT2417.

Does not take a charge will not turn on

Don't the a charge will not turn on

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@channonbusby that is a reasonably new phone and should probably still be covered under warranty. Check that first.

Next, check your charger. Make sure it has proper output. Then check your charging cable. Check to make sure connectors are not bend etc. After that, check the charging port. Clean it of any debris etc, use a few puffs of air to clean it out. If none of this works, get a USB ammeter and see if your phone draws any amperage from the charger. If it does not it is possible that this is a charging port issue or a bad battery. Let us know what you find out.

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