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Sound cutting problem. Restarting itself when the battery is low.

My device always cutting sound whenever am playing music or video. Sometimes it switches the sound from Earpods to phone in a second. What could be the problem?

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Hi @johnsonza

Does it also do this when the charger is connected to the phone?

if it doesn't try replacing the battery and check if this resolves the problem.

Here's a video that shows how to do this.

Search online for EB-BA546ABY to find battery suppliers that suit you best. (supplier examples only)

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