Ice maker mechanism blocking with (melting) ice - Samsung RS68A8840S9

Hello all

Ice melts in the mechanism and then freezes up again .

Mechanism is turning, but can't break up the hump of ice that has been formed .

The chute is NOT blocked.

The flap is closing properly after use.

It's about 27c (81f) in the kitchen, so warm but not extreme.

We use ice maybe every 2 days (IE , we never go for long periods without using it).

I've already written to Samsung, who say i will have to pay for repairs as there is no known construction default for this model.

Fridge bought new in 2022.

I've searched this website, but have not found anyone that has the same specific problem...

Any help would be appreciated.