I was using my laptop 2 weeks ago and now it won’t charge or power on and my charger works on other devices so I don’t know what the problem could be.
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According to the technical specifications, your laptop has more than one way to charge. Is the charger you're referring to the one that plugs into the round power connector on the right side of the laptop, closest to the back edge of the computer? Or are you talking about a USB-C charger plugged into the PD (Power Deliver) USB-C port on the right side near the front?
Have you checked inside the port of whichever one you're using for any obstructions, lint, dirt, etc.? Use a magnifying glass and a bright light to verify there isn't something in there blocking your plug from fully making contact.
Do you have a way to test the other method of charging? If you're using the 19.5V AC adapter, can you try a USB-C charger, or vice versa?
Take a look at these suggestions then come on back and let us know what you find.
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A. It’s the one that plugs into the round power connector on the right side of the computer.
B. I have looked inside it but I don’t see anything like dirt or lint or anything unusual.
And c. I’m using a 19.5V AC Adapter and I’ve tried the usb-c part but it didn’t work.
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