The lock is stuck
The lock to the opening for putting the pods on will not open ! How to open it ?
crwdns2934109:0crwdne2934109:0
The lock to the opening for putting the pods on will not open ! How to open it ?
crwdns2934109:0crwdne2934109:0
It sounds like something of the mechanism has broken.
I suggest you open the machine (see teardown description available here on ifixit) and look what is wrong.
crwdns2934105:0crwdne2934105:0
There is a metal ring that came away from the space that you put the pods in.
crwdns2936751:024crwdne2936751:0 1
crwdns2936753:07crwdne2936753:0 6
crwdns2936753:030crwdne2936753:0 49
crwdns2942667:0crwdne2942667:0 35