Hi @jobertfernando
Wet wipes aren't the best thing to use to clean keyboards simply because they're too wet.
Most probably over time, liquid from the wipes has gone down between the keys and affected the circuit board underneath that the keys are attached to.
Any liquid is the enemy of electronic circuits as it causes corrosion to occur and it also creates unwanted electrical circuits which may damage the components.
The best option is to get some Isopropyl Alcohol 99%+ (available from electronics parts stores) and spray a bit into a lint free cloth just enough to lightly dampen it i.e. not dripping and gently wipe the keys clean. The beauty of using it is that not only kills germs and cleans, it also evaporates quickly and leaves no conductive residues afterwards, thereby greatly reducing the chances of causing liquid damage
Fixing keyboards is not easy as mostly you can create more problems than what was there before. Most repairers simply replace the keyboard or in this case the keyboard/top cover assembly.
If you decide to replace the keyboard/top cover assembly, here's the maintenance and service guide for the laptop that will help.
Go to p.74 (82 of 110 pdf) to view the procedure to remove the keyboard/top cover assembly.
As you will see, you will have to nearly completely disassemble the laptop to do this. Also the keyboard is part of the top cover assembly and usually not a separate component.
You can find separate compatible keyboards but this means that you would have to either cut or melt the nylon or metal rivets that attach the keyboard to the top cover and if you do, then work out how to reattach the new keyboard in its place.
Also on p.74 in the guide you will find the HP part numbers for the various types of keyboard/top covers that are compatible with the model. The keyboards are also country specific, so you have to work out what type of keyboard/top cover you want out of the 3 choices available and then find the country code suffix to add to the part number you found and then use that number to find suppliers that suit you best e.g. a top cover with keyboard, no backlight for Spain is L65225-071, whereas the same keyboard type for the USA is L65225-001. Usually the part number is also found on the underside of the top cover/keyboard assembly if you want to verify which one you have now.
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Hi @jobertfernando
Has the laptop been dropped or the keyboard gotten wet at all?
Have you tried connecting a USB keyboard to the laptop and checked if that worked OK?
Check the status of the keyboard in Device Manager to see if Windows shows that it is installed OK.
Go to Device Manager → Keyboards → > → right click on HID keyboard device entry → Properties → General tab and check if it shows "This device is working properly" in the Device status box.
To get to Device Manager in Win10/Win11 press the Win key + x key (both together) and click on the Device Manager link in the menu box.
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