screen bbroken / forgot icloud password help!

If you have another device and you remember your email or Phone Number you could use those to verify sign in and change password. Alternatively you could also a mac to transfer the files to it.

Hey there. I am currently taking the Apple Device Support courses and I know almost all of the ins and outs of regaining access to your Apple Account, and I would be happy to help!

First, go to this link: iForgot - Apple

Click Reset Password

Enter your email and the code given to verify you are not a bot

Enter your trusted phone number

• Finding the trusted phone number
  • Enter the phone number used to set up your account, usually it is your current phone number
  • If not, you will have to find out which phone number you associated with your Apple Account
  • If you can't remember, let me know and I can help
• Without your trusted phone number, you cannot reset your password

You will need to enter some security questions

In some cases, Apple may not allow you to reset your password with a web browser. In this case, use a borrowed iPhone or one from an Apple Store.

If you cannot reset your password, or if your question was not answered, please let me know, and I will be happy to help!